Solutions Engineer in London

Description

Hey I’m Pete, Chief Revenue Officer at Pinpoint.

We’re a high-growth HR tech startup building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product–market fit, and happy customers.

To date, I’ve been the one leading technical discovery, building Proofs of Concept (PoCs), and unblocking complex deals. It’s worked, but it doesn’t scale. As we handle a higher volume of larger, more complex deals, we need dedicated technical horsepower embedded in Sales.

That’s where you come in.

We’re hiring our first Solutions Engineer to partner closely with AEs — leading technical discovery, designing tailored solutions, and building proofs of concept that prove we can deliver. Your work will (1) increase win rates and AE productivity, (2) free up leadership to focus on team and strategy, (3) inject deep technical expertise into the sales process, and (4) raise the bar on product fluency across the Sales team.

The fine print (but a bit more exciting):

• This is a remote role based in the US (East Coast or Central time preferred) or the UK, with occasional transatlantic travel — sometimes at short notice
• You’ll regularly adjust your schedule to collaborate across time zones — our 90-person team is spread across the UK and US, with HQ in Jersey, Channel Islands
• Our product is deep, flexible, and genuinely complex — you’ll need to understand a wide range of customer types and workflows, not just one use case
• To accelerate onboarding, you’ll spend time in Jersey within your first 90 days — likely split across two trips — working directly with our leadership team to get hands-on with the product and customer context
• This is an IC role reporting directly to the CRO — with the opportunity to shape how Solutions Engineering scales from day one
• Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions

About the Role

• Partner closely with AEs to lead technical discovery, scoping, and product walkthroughs, ensuring a seamless transition from sales to implementation
• Design and demo tailored proof-of-concepts that address real prospect goals — especially in complex, multi-stakeholder sales cycles
• Document key technical decisions and integration requirements — pulling in Product or Implementation where needed — to ensure smooth, high-fidelity handoffs
• Speak confidently about our implementation process — including timelines, workflows, and typical configurations — and help scope Statements of Work (SOWs) for advanced features or integrations
• Collaborate with Product and Integrations to identify feature gaps and scope enhancements, ensuring anything committed in a deal is realistic and well-documented

You’ll also:

• Be the go-to technical resource for the Sales team — unblocking reps, training them on new features, and building reusable enablement tools and templates that scale your impact
• Support marketing with technical insights and use cases that strengthen campaigns
• Occasionally support technical or security questionnaires when needed
• Help define how Solutions Engineering scales at Pinpoint — setting workflows, guardrails, and playbooks for future hires
• Travel regularly (typically 1–6×/month, depending on deal volume and location) to support strategic deals

About You

• Enterprise pre-sales expert — you’ve supported complex SaaS deals (typically 1,000+ employee customers), blending technical depth with commercial judgment
• Technically curious and credible — you dive into docs, APIs, and data without hesitation; you understand relational databases and systems architecture well enough to design scalable solutions
• Integration-savvy — you can scope bi-directional integrations from public docs and customer input, and build basic workflows using GET, POST, and PATCH (ChatGPT is fair game).
• Confident and concise communicator — you explain PoCs to engineers, sell solutions to execs, and present without fluff or hedging
• Fast-moving and accountable — you do what you say you’ll do, make smart calls in ambiguity, and don’t need hand-holding
• Structured and self-directed — you document as you go and create clarity when others see chaos.
• Clear and direct — you speak up when something doesn’t make sense, challenge assumptions, and bring solutions
• Calm under pressure, high EQ — you manage expectations, read the room, and bring composure when things get messy
• Commercially aware — you understand how your technical recommendations influence deal velocity, customer confidence, and commercial outcomes
• A fast learner — if someone shows you something once, you get it, apply it, and move forward confidently

What’s the onboarding plan?
Expect an intense ramp. You’ll spend time at our HQ in Jersey early on — working closely with Pete (CRO), Bill (CTO), Dom (VP Engineering), Dave (former Head of Integrations), and Ellis (COO) — to accelerate your learning and build early context for live deals.

First 30 days: Learn the recruitment product deeply, build a PoC for a real process, and flag outdated docs as you go.
Days 30–60: Build a second PoC focused on onboarding flows, confidently scope integrations (HRIS, background checks, calendar), and run mock scenarios.
Days 60–90: Lead demos and technical discovery live, articulate our implementation, security, and data migration approach, and independently build PoC accounts.

By six months, you’ll be running point on all technical discovery, PoCs, and solution design across deals. The CRO will join only as an exec sponsor, and Product/Integrations will step in only for confirmed custom builds.

How will success be measured?
Within your first 3 months, the CRO should no longer be building or demoing PoCs. Enterprise AEs will only handle PoCs by choice — not necessity. Questions that go beyond standard documentation or existing channels will route through you.

By six months, you’ll be independently scoping, solutioning, and supporting deals end-to-end.

What’s the salary and variable compensation model?
We’re flexible — this is a foundational hire, and finding the right person matters most. We’ll explore different comp structures together (base + variable, performance bonus, or team quota alignment). We’ll also talk through expectations early and ensure full alignment before final stages. No surprises.

What We Offer

We want Pinpoint to be the best place you’ve ever worked —somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:

• Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family
• Unlimited holidays – Take the time you need to rest and recharge
• Mental health support – Unlimited, immediate access to professional counseling via Spill
• Retirement contributions – 401k or pension contributions depending on your location
• Remote-first – Work where you’re most productive, with flexibility and trust as the default
• Equity with real upside – Share in the long-term value you help create
• Fully paid parental leave – Up to 16 weeks of paid leave for new parents
• Learning budget – Annual funds for courses, books, or anything that supports your growth

A detailed overview of our benefits can be found here .

We’re changing the way companies hire, and rewriting the rules of recruitment.
We’re a high-growth HR tech company building software that makes hiring faster, fairer, and more human, fixing the broken processes that make it hard for great candidates and great companies to find each other.
Founded in 2018, we bootstrapped our way to 500+ customers and $5M ARR before raising private equity funding in 2023 to support our next stage of growth. Today, we’re a 90-person team across the U.K. and U.S., serving more than 1,000 organizations worldwide. We scale deliberately, with sensible unit economics and no layoffs, because we’re building for the long term—not the next funding round.
Our product is deep and configurable enough to support complex hiring workflows, yet simple enough for teams to love using every day. That balance is what makes Pinpoint different. We back it up with genuine care, including fast (under 90 seconds) support from real people who know the product.

Our culture is built on genuine transparency and values we actually use to make decisions. Even as we’ve moved past early-startup noise, everyone here still shapes how we operate—taking ownership, staying curious, and solving problems proactively. As we scale, we balance structure with flexibility while holding ourselves to a high bar for respect and kindness.

If you’re excited by meaningful problems, high ownership, and working with smart, kind teammates, we’d love to hear from you.