Director of Marketing Operations in London

Hey, I’m Freddie Hammond, Chief Financial Officer at Pinpoint. We’re a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product–market fit, and happy customers.

As the business scales, the complexity and pace of our go-to-market motion is increasing. Marketing and Partnerships are doing more, faster, with more data, more tooling, and tighter alignment required with Revenue and Finance. To keep execution quality high, we need dedicated operational ownership embedded in Marketing. That’s where you come in.

We’re hiring a Director of Marketing Operations to create clarity and leverage across Marketing. You’ll own and facilitate the marketing operating rhythm, remove day-to-day process overhead, and ensure the team has the right data, systems, and workflows to execute well. You’ll work closely with the CRO to support goal setting and decision-making, bringing structure, prioritisation, and sound judgment to how work gets done and proactively surfacing issues and opportunities through data.

The fine print (but a bit more exciting):

• This is a full-time, remote-first role based in the UK, with quarterly team days and an annual revenue retreat in London.
• You’ll sit within our RevOps function, work closely with our CRO, while remaining deeply embedded in marketing day to day.
• This is a hands-on operator role focused on connecting systems, processes, data, and people, with a strong emphasis on facilitation, prioritisation, and running the day-to-day marketing operating rhythm.
• This is not a pure martech or automation-specialist role. We’re looking for someone who can step back, frame problems, and decide on the right approach, not just build the first solution.
• We operate in a competitive market and are entering our next phase of growth, where execution quality and customer upsell matter deeply.

Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

About the Role:

• Partner closely with the CRO to set, track, and review goals across Marketing and Partnerships.
• Lead and facilitate the marketing operating cadence, including quarterly planning, weekly and monthly reviews, meeting preparation, facilitation, and follow-up.
• Establish and maintain marketing reporting at all levels, ensuring timely, accurate data is available to support decision-making.
• Use data to proactively surface insights, risks, and opportunities across Marketing and Partnerships.
• Remove blockers and improve cross-functional efficiency by connecting Marketing, Partnerships, Revenue, and Finance.
• Deliver and evolve the marketing operations stack, including automation, enrichment, and core workflows.
• Design and improve scalable marketing processes, including data enrichment, intake flows, and tech-stack workflows.
• Manage marketing spend and performance, including budget tracking, accruals, and clear reporting to Finance.
• Act as deputy for the CRO when needed, maintaining cadence, coordination, and momentum across the function.
• Contribute hands-on to marketing initiatives and campaigns where additional operational support is required.

Tech stack: HubSpot, Clay, Asana, Guru, Notion, Looker, Google Tag Manager, Google Analytics, Webflow, Zapier, Runway.

What does the first 90 days look like?

• By Day 30: (1) Learn our systems and processes (2) Build strong working relationships across Marketing, Partnerships, RevOps, Finance, and Leadership.
• By Day 60: (1) Take full ownership of marketing meeting facilitation (2) Complete a full audit of marketing processes, with a clear view of where better self-serve and efficiency can be introduced.
• By Day 90: (1) Take the lead in managing marketing planning and goal-setting cycles (2) Own marketing reporting systems end to end (3) Confidently audit Runway and suggest and implement ongoing improvements across funnels.

About You:

• 6+ years’ experience in marketing operations or relevant growth marketing roles, ideally in startup or scale-up environments up to ~250 employees.
• Strong project and execution skills, with experience delivering complex campaigns and operational initiatives end-to-end.
• Strong commercial awareness, with an understanding of how marketing operations support pipeline, expansion, and revenue outcomes.
• Comfortable operating in fast-moving, ambiguous environments where systems and processes are still evolving.
• Hands-on experience using SEO and web analytics data to inform marketing decisions, not just tooling exposure.
• Experience with marketing operations tooling (for example HubSpot, enrichment tools, and web analytics), with the ability to pick up new tools quickly. Deep expertise in every tool is not required.
• Clear, confident communicator, able to explain complex data, systems, and trade-offs succinctly.
• Deep understanding of SaaS business metrics, combined with strong hands-on data skills including spreadsheets and dashboards.
• Technically strong systems thinker, able to quickly understand tools, processes, and problems before designing solutions.
• Huge plus if you have comfort working with SQL.

What We Offer:

We want Pinpoint to be the best place you’ve ever worked — somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:

• Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family.
• Unlimited holidays – Take the time you need to rest and recharge.
• Mental health support – Unlimited, immediate access to professional counseling via Spill.
• Retirement contributions – 401k or pension contributions depending on your location.
• Remote-first – Work where you’re most productive, with flexibility and trust as the default.
• Equity with real upside – Share in the long-term value you help create.
• Fully paid parental leave – Up to 16 weeks of paid leave for new parents.
• Learning budget – Annual funds for courses, books, or anything that supports your growth.

A detailed overview of our benefits can be found here.

We’re changing the way companies hire, and rewriting the rules of recruitment. We’re a high-growth HR tech company building software that makes hiring faster, fairer, and more human, fixing the broken processes that make it hard for great candidates and great companies to find each other. Founded in 2018, we bootstrapped our way to 500+ customers and $5M ARR before raising private equity funding in 2023 to support our next stage of growth. Today, we’re a 90-person team across the U.K. and U.S., serving more than 1,000 organizations worldwide. We scale deliberately, with sensible unit economics and no layoffs, because we’re building for the long term—not the next funding round. Our product is deep and configurable enough to support complex hiring workflows, yet simple enough for teams to love using every day. That balance is what makes Pinpoint different. We back it up with genuine care, including fast (under 90 seconds) support from real people who know the product. Our culture is built on genuine transparency and values we actually use to make decisions. Even as we’ve moved past early-startup noise, everyone here still shapes how we operate—taking ownership, staying curious, and solving problems proactively. As we scale, we balance structure with flexibility while holding ourselves to a high bar for respect and kindness. If you’re excited by meaningful problems, high ownership, and working with smart, kind teammates, we’d love to hear from you.