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- Tasks: Lead customer-facing teams and ensure top-notch technical delivery.
- Company: Fast-growing HR tech company in the UK with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of customer success in a dynamic tech environment.
- Qualifications: Experience in technical customer roles and strong knowledge of APIs and SaaS.
- Other info: Join a passionate team and make a real impact on customer experiences.
The predicted salary is between 48000 - 72000 £ per year.
A high-growth HR tech company in the United Kingdom seeks a Head of Technical Success to lead the newly established function. This role involves managing customer-facing teams, ensuring technical delivery quality, and driving operational excellence.
The ideal candidate will possess substantial experience in technical customer roles and a deep understanding of APIs and SaaS products. They will work hands-on with teams to improve processes and enhance customer experiences while reporting directly to the VP of Engineering.
Head of Technical Success - Remote UK, Scale Enablement employer: Pinpoint
Contact Detail:
Pinpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Success - Remote UK, Scale Enablement
✨Tip Number 1
Network like a pro! Reach out to folks in the HR tech space, especially those who work at companies you admire. A friendly chat can open doors and give you insights that might just land you that Head of Technical Success role.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've improved processes or enhanced customer experiences in previous roles. We want to see that hands-on experience shine through!
✨Tip Number 3
Research is key! Dive deep into the company’s products and services, especially their APIs and SaaS offerings. This knowledge will not only impress during interviews but also help you tailor your approach to fit their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Technical Success - Remote UK, Scale Enablement
Some tips for your application 🫡
Show Your Technical Know-How: Make sure to highlight your experience with APIs and SaaS products in your application. We want to see how you've tackled technical challenges in the past, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We’re looking for someone who understands the nuances of technical customer success, so make it clear how your background aligns with our needs.
Demonstrate Leadership Skills: Since this role involves managing customer-facing teams, share examples of your leadership experience. We love to see how you’ve motivated teams and driven operational excellence in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Pinpoint
✨Know Your Tech Inside Out
Make sure you have a solid grasp of APIs and SaaS products. Brush up on the technical aspects relevant to the role, as you'll likely be asked to discuss how these technologies can enhance customer experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed customer-facing teams in the past. Highlight your approach to driving operational excellence and improving processes, as this will resonate well with the hiring team.
✨Understand the Company’s Vision
Research the company’s goals and values. Be ready to discuss how you can align the Technical Success function with their vision, demonstrating that you’re not just a fit for the role but also for the company culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current challenges, and future projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
