At a Glance
- Tasks: Shape and implement our CRM strategy to engage and retain customers.
- Company: Join Tempcover, a leader in the InsureTech industry with a dynamic team.
- Benefits: Enjoy a hybrid work model, competitive salary, and generous holiday allowance.
- Other info: Great opportunities for personal and professional growth in a supportive environment.
- Why this job: Be part of a rapidly growing business making car insurance flexible and easy.
- Qualifications: Experience with Customer Engagement Platforms and strong campaign management skills.
Hybrid: 2 days per week in our Fleet office.
Tempcover is at the forefront of the fast-growing world of short-term insurance. Our mission is to make car insurance flexible, quick, and easy for drivers. We’ve sold millions of policies that have helped drivers get where they need to go, but we’re not finished there. We’re growing our team to help us continue in that mission. If you are extraordinary at what you do and want to be a part of a rapidly growing business at the cutting edge of the InsureTech industry, we would love to hear from you!
This is an exciting opportunity for a CRM Manager to join us at Tempcover on a 12-month fixed-term contract, covering parental leave within the team. You'll shape and implement our CRM strategy, sending communications that are clear, build confidence and increase awareness of our products - keeping customers engaged and bringing them back to us whenever they next need cover. Temporary motor insurance is naturally a repeat-purchase product, so a big part of the role is driving our Returning Customers programme, alongside communications for our newer product lines (including Breakdown Cover).
The role is ideal for candidates that have experience with Braze and have a proven track record of creating and articulating CRM strategies that drive positive performance, delivering successful campaigns across numerous channels including Email, SMS and Push Notifications. We're looking for an experienced CRM Manager who's passionate about their craft and wants to build on an already successful foundation, taking us into new and exciting areas.
What you'll be doing:
- Supporting our CMO to create a strategic vision
- Implementing automated customer journeys across multiple channels
- Deploying tactical campaigns
- Measuring and reporting on performance across multiple campaigns and CRM programmes on a weekly and monthly basis, including how we’re pacing vs forecast
- Working with a broad range of stakeholders inside and outside the team
- Ensuring we target the right users at the right time with the right message
- Improving performance
- Optimising the best ways to target, and reward, existing customers - whether it's via email, SMS or push notifications
What we're looking for:
- A long track record of successfully using Customer Engagement Platforms
- Ability to create automated multi-channel user journeys and complex workflows to support objectives of improving engagement and conversion
- Experience building Email, SMS and Push Notification campaigns
- Good understanding of data management, analysis and reporting, both within the CEP and tools such as Google Analytics and Power BI
- Ability to leverage AI to streamline processes and enhance your output
- Ability to build strong working relationships with key stakeholders across the business to deliver timely and effective campaigns
- Strong planning and organisational skills, with a proven ability to work to strict deadlines and manage multiple channels and campaigns simultaneously
- Experience using Braze
- Knowledge of automated lifecycle programmes, dynamic content, testing methodologies and inbox placement
- Basic email HTML coding experience
- Experience working within the insurance market
- Experience using Claude AI assistant
You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!
What we offer:
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “work from home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing with years of employment to 30 days) + 2 days “my time” per year
- Private medical cover, critical illness cover, and employee assistance programme
- A healthy learning and training budget
- Electric vehicle and cycle to work schemes
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.
We combine the close-knit and agile environment of a start-up with the know-how, technology, and backing of a well-established company. We use our shared knowledge to empower people and help them make decisions confidently across a range of household services. Our purpose is to simplify complex marketplaces with accessible applications that genuinely improve people’s lives. The RVU mission is clear: empowering people, transforming industries. With our unique set of brands under the RVU umbrella, we have the power to reach millions of consumers and the technology to deliver a world-class online experience for them.
CRM Manager (12 Month FTC) in Fleet employer: Pinpoint
Pinpoint is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in a fast-paced environment. With a strong focus on professional development and growth opportunities, team members are encouraged to innovate and lead within their roles. Working remotely from the UK or US, employees enjoy the flexibility of a modern workplace while contributing to a cutting-edge HR tech solution that is transforming recruitment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager (12 Month FTC) in Fleet
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace CRM Manager (12 Month FTC) in Fleet
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Pinpoint from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Pinpoint specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Pinpoint
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Pinpoint, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Pinpoint you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Pinpoint that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Pinpoint, so think on your feet and don't hesitate to showcase your creativity!
