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- Tasks: Manage incidents and provide bespoke support for schools' ICT and HR services.
- Company: Join a dynamic business services company focused on the education sector.
- Benefits: Enjoy a hybrid work model with a competitive salary of £45,000 - £50,000.
- Why this job: Make a real impact in education while developing your IT skills in a supportive environment.
- Qualifications: Extensive knowledge of Bromcom and experience in 2nd line support required.
- Other info: Opportunity to engage with various stakeholders and enhance your professional network.
The predicted salary is between 39000 - 52000 £ per year.
This is a unique opportunity to join a business services company within the education sector as a Senior Support Analyst. Providing flexible and bespoke support for schools' Education ICT, HR, Governor Services and School Management.
Duties and Responsibilities:
- To manage incidents, requests, problems and changes in line with the ITIL processes and local procedures.
- Liaise with customers and suppliers to provide remote assistance and complete site visits where required to resolve incidents and complete requests.
- Update records throughout all stages of all processes so customers can view the latest information at any time and keep the Service Desk informed throughout all stages of all processes by various communication mediums.
- Escalate calls to internal teams, managers and external partners and suppliers as required.
- To maintain accurate records relating to incidents, requests, assets, licences and other aspects of IT service management.
- To evaluate and advise on MIS & finance related hardware and software for schools and academies.
- To customise software to reflect the needs of schools, academies, LAs, DfE, and others.
- To take the lead responsibility for either school/academy finance software, specific SIMS modules or other MIS related software support as per the requirements of the service.
- To maintain appropriate security for applications, databases, interfaces and any data stored, processed or transmitted, including user access controls and physical security.
- To maintain documentation including support processes and end user manuals to ensure they remain accurate and appropriate.
- To actively engage in meetings with colleagues, customers and suppliers, providing application expertise.
- Restoring data in the event of hardware failure or loss of equipment.
- To act as the contact point with regard to third party contractors, including monitoring their performance against the contract standards.
Requirements:
- Extensive knowledge of Bromcom.
- Exposure to SIMS and NOVA.
- Experience providing 2nd line support.
- Understanding of education, specifically secondary level.
Salary + other information:
- £45,000 - £50,000.
- Hybrid.
If you are interested in hearing more, please apply today!
Due to the anticipated high volume of applications for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes.
Pinpoint Resourcing Ltd is an employment agency and employment business.
Senior Application Support Analyst employer: Pinpoint Resourcing
Contact Detail:
Pinpoint Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role heavily relies on managing incidents and requests according to these standards. Understanding the framework will not only help you in interviews but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Highlight your experience with Bromcom, SIMS, and NOVA during networking opportunities or informal chats. Engaging with current employees or industry professionals can provide insights into the company culture and expectations, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided 2nd line support in previous roles. Being able to articulate your problem-solving skills and customer service approach will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in education technology and software solutions for schools. Showing that you are proactive about learning and adapting to new tools will resonate well with the hiring team and demonstrate your passion for the sector.
We think you need these skills to ace Senior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive knowledge of Bromcom and any experience with SIMS and NOVA. Emphasise your 2nd line support experience and understanding of the education sector, particularly at the secondary level.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Senior Application Support Analyst role. Mention specific examples of how you've managed incidents and provided support in previous roles, showcasing your problem-solving skills and customer service orientation.
Showcase Relevant Skills: Highlight your familiarity with ITIL processes and your ability to maintain accurate records related to IT service management. Discuss your experience in liaising with customers and suppliers, as well as your capability to customise software for educational needs.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pinpoint Resourcing
✨Showcase Your Technical Knowledge
Make sure to highlight your extensive knowledge of Bromcom and any experience you have with SIMS and NOVA. Be prepared to discuss specific scenarios where you've successfully provided 2nd line support, as this will demonstrate your expertise in the field.
✨Understand ITIL Processes
Since the role involves managing incidents and requests in line with ITIL processes, brush up on these methodologies. Be ready to explain how you've applied ITIL principles in previous roles, particularly in education settings.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you liaise with customers and suppliers. Use examples from your past experiences to illustrate your communication skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to restore data after a hardware failure or customise software for specific needs. Prepare to walk the interviewer through your thought process and actions taken.
