At a Glance
- Tasks: Manage daily operations of serviced apartments and ensure exceptional guest experiences.
- Company: Join a close-knit team at Pinpoint Facilities Services, dedicated to quality property management.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a pension scheme.
- Other info: Dynamic environment with opportunities for growth and improvement.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in a supervisory role and a passion for guest service is essential.
The predicted salary is between 35000 - 35000 £ per year.
Pinpoint Facilities Services is a dedicated provider operating within the Facilities Services sector, specializing in comprehensive facility management solutions. As a small company, we emphasize personalized service and a close-knit team environment, focusing on delivering tailored support to our clients. Our approach balances professionalism with flexibility, ensuring efficient management of residential properties and maintaining high standards of client satisfaction. We are committed to fostering strong relationships and providing reliable, hands-on management that meets the dynamic needs of apartment communities.
Join us at Pinpoint Facilities Services to advance your career in property management within a supportive and growth-oriented workplace. We value proactive individuals eager to contribute to a company focused on quality and personalized service.
Guest Experience and Service
- Ensure guests receive a welcoming, professional service before, during and after their stay.
- Respond to guest enquiries, concerns and complaints promptly and sensitively.
- Investigate recurring issues, identify their causes and work with the team to prevent them happening again.
- Deliver key updates directly to the Managing Director, keeping everyone informed and aligned.
Apartment standards and operations
- Oversee the daily running of the serviced apartments and associated office activities.
- Work with the supervisor and team to coordinate cleaning, inspections and apartment readiness, particularly during busy turnaround periods.
- Ensure inspection procedures and checklists are clear, consistent and followed.
- Carry out spot checks and ensure any issues are addressed before guests arrive wherever possible.
- Coordinate maintenance requests and follow up on outstanding work.
- Alongside the team, monitor supplies, linen and equipment, and arrange replenishment in line with agreed procedures.
- Identify operational pressures and recommend practical improvements to staffing, scheduling or processes.
Team leadership
- Lead, support and motivate the team, creating a positive and respectful working environment.
- Work closely with the site supervisor, recognising their knowledge of the team and day-to-day operation.
- Help plan workloads and rotas to meet operational needs.
- Provide guidance, feedback and training to support consistent service standards.
- Hold regular team conversations and raise staffing or operational concerns with senior management.
Administration and management
- Oversee relevant office administration, bookings and guest records.
- Maintain accurate records of complaints, inspections, maintenance issues and actions taken.
- Monitor service standards and report on key trends and improvements.
- Manage expenditure and purchasing within agreed budgets and levels of authority.
- Help ensure relevant health, safety and security procedures are followed, escalating concerns where necessary.
Essential Experience
- Experience in a supervisory or management role within hotels, serviced apartments, holiday accommodation or a similar guest-facing environment.
- Experience leading or supporting a team in a busy operation.
- A strong commitment to guest service and high accommodation standards.
- Confidence handling complaints, resolving problems and following issues through to completion.
- The ability to organise competing priorities and remain calm during busy periods.
- Good communication skills and the ability to build positive working relationships.
- A practical, hands-on approach and an eye for detail.
- Confidence using everyday office systems and maintaining accurate records.
Desirable Experience
- Experience coordinating housekeeping, inspections and property maintenance.
- Experience with short-stay accommodation and same-day changeovers.
- Familiarity with booking or property management systems.
- Experience improving service standards or introducing more effective working practices.
Salary of £35,000 per annum
28 days holiday (including bank holidays)
Pension Scheme
You will coordinate the daily operation, supporting colleagues across guest services, housekeeping, inspections and maintenance. You will help the team plan for busy periods and short-stay changeovers, ensuring clear standards and good communication throughout.
Contact Details:
Pinpoint Facilities Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apartment Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pinpoint Facilities Services. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pinpoint Facilities Services
Don't be shy about reaching out to Pinpoint Facilities Services directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Apartment Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pinpoint Facilities Services and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pinpoint Facilities Services
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
