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- Tasks: Manage housing services for military families, ensuring smooth transitions and high-quality support.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Enjoy competitive salary, flexible working, and a range of employee perks.
- Why this job: Make a real difference in the lives of service families while developing your career.
- Qualifications: Experience in housing management or customer service is essential.
- Other info: Be part of an inclusive culture with opportunities for personal growth and development.
The predicted salary is between 28050 - 28050 £ per year.
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners.
This is a full-time role based in Lyneham with frequent travel across Innsworth, Swindon and Warminster. A full UK driving licence is essential. An electric company vehicle is provided.
Key responsibilities will include:
- Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
- Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
- Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
- Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
- Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
- Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
- Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
- Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
Key requirements:
- Experience in housing management or a customer-focused operational role, in either public or private sectors.
- Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
- Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
- Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
- Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).
Our Offer:
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
Housing Officer in Tewkesbury employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Tewkesbury
✨Tip Number 1
Get to know the company! Research Pinnacle Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Housing Officer role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management and customer service. Think of examples from your past experiences that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Officer in Tewkesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight any previous housing management or customer service experience, and don’t forget to mention your ability to build relationships with diverse stakeholders!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting service families and how your values align with ours at Pinnacle Group. Keep it personal and engaging!
Showcase Your Communication Skills: As a Housing Officer, strong communication is key. In your application, give examples of how you've effectively communicated with various stakeholders in the past. This will show us you can handle the diverse interactions this role requires.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Officer and the specific responsibilities outlined in the job description. Familiarise yourself with Pinnacle Group's values and how they align with your own experiences in housing management or customer service.
✨Showcase Your Communication Skills
Since the role involves engaging with diverse stakeholders, prepare examples that demonstrate your strong communication and relationship-building skills. Think about times when you've successfully navigated sensitive situations or built rapport with clients, especially in a housing context.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you would handle various challenges, such as managing complaints or ensuring families receive timely support. Prepare specific examples from your past experiences where you identified issues and implemented effective solutions.
✨Demonstrate Your Organisational Skills
As this role requires managing a mobile patch, be prepared to discuss how you prioritise tasks and manage your time effectively. Share strategies you've used in previous roles to stay organised and ensure that all contractual standards are met.
