At a Glance
- Tasks: Support customers with complex needs and help sustain tenancies through proactive interventions.
- Company: Pinnacle Group, a leader in social housing with a focus on community support.
- Benefits: Competitive salary, flexible hours, and extensive benefits for personal growth.
- Other info: Join a supportive team dedicated to helping those in need.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Pinnacle Group is seeking a Tenancy Support Officer to support customers with complex needs within their Outreach Support Service in London. This role focuses on proactive interventions to sustain tenancies and includes managing referrals and conducting risk assessments.
The ideal candidate will have a strong background in social housing, excellent communication skills, and a solid understanding of welfare benefits. The position offers a competitive salary and extensive benefits.
Tenancy Sustainment Specialist — Flexible Hours & Growth employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer that prioritises employee well-being and professional development, offering flexible hours to accommodate a healthy work-life balance. With a strong commitment to supporting individuals with complex needs, our inclusive work culture fosters collaboration and innovation, while extensive benefits and growth opportunities ensure that every team member can thrive in their career within the vibrant community of London.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Specialist — Flexible Hours & Growth
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the hunt for a Tenancy Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Pinnacle Group and understand their values and mission. Think about how your experience with complex needs and welfare benefits aligns with their goals, so you can impress them with your knowledge and passion.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your past experiences. Use examples that highlight your ability to manage referrals and conduct risk assessments effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Tenancy Support Officer position. Plus, it shows you're serious about joining our team at Pinnacle Group!
We think you need these skills to ace Tenancy Sustainment Specialist — Flexible Hours & Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in social housing and working with complex needs. We want to see how your skills align with the role of a Tenancy Support Officer!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to connect with people. Use examples from your past experiences to demonstrate how you’ve effectively communicated in challenging situations.
Highlight Your Understanding of Welfare Benefits:We’re looking for someone who knows their stuff when it comes to welfare benefits. Make sure to mention any relevant experience or knowledge you have in this area to stand out in your application.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and welfare benefits. Familiarise yourself with the specific challenges faced by customers with complex needs, as this will show your understanding of the role and its importance.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Think about situations where you’ve had to explain complex information clearly or resolve conflicts, as these skills are crucial for a Tenancy Support Officer.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing referrals or conducting risk assessments. Practise your responses to these scenarios so you can demonstrate your proactive approach and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the Outreach Support Service or the team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
