At a Glance
- Tasks: Support vulnerable residents to sustain their tenancies and manage complex cases.
- Company: Join Pinnacle Group, a leading provider of housing and community services.
- Benefits: Enjoy flexible working, private medical insurance, and personal development opportunities.
- Other info: Be part of a diverse team that values trust, respect, and excellence.
- Why this job: Make a real difference in people's lives while building your career in social housing.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 38000 - 38000 € per year.
Pinnacle Group are looking for an experienced Tenancy Support Officer to join our Outreach Support Service within the Homes Customer Experience Team, part of the Homes division, supporting customers with complex needs to sustain their tenancies. This is an exciting opportunity to help shape a proactive service focused on early intervention, effective risk management and positive tenancy outcomes. You will deliver targeted support across tenancy sustainment, financial resilience and employment & skills, managing referrals, conducting risk assessments, implementing support plans and working collaboratively with internal teams and external agencies.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have experience within social housing with strong knowledge of housing legislation, welfare benefits, ASB and tenancy sustainment. They will be confident managing complex cases, supporting vulnerable residents and navigating the welfare system. Highly organised and resilient, they will demonstrate excellent communication skills, the ability to build effective partnerships and confidence using case management systems to deliver holistic, outcome-focused support.
Key responsibilities will include:
- To be part of the team delivering proactive outreach service for customers with complex needs to support tenancy sustainment.
- To manage a referral process for the service using available customer vulnerability and support needs data to ensure resources are targeted where most needed to address multiple risks in tenancy sustainment.
- To carry out a housing related & tenancy sustainment needs assessment for all referred households to identify household needs, vulnerability, and risks.
- To ensure support plans have identifiable outcomes that are implemented and referrals to other agencies actioned in line with agreed timeframes.
- To utilise the system for case monitoring and outcome tracking which captures referrals and engagement levels, tenancy sustainment outcomes, reduction in arrears, resolution of tenancy issues, financial gains for customers.
- To contribute to the preparation of monthly client reports ensuring that they are high quality, timely and accurate.
- Ensure the establishment of good relationships with support agencies who can assist with the provision of services to sustain tenancies.
Key requirements:
- Experience of successfully operating in an equivalent role within the social housing sector, with up-to-date knowledge of housing legislation, welfare benefits, ASB, welfare support/debt management, employment skills support, and tenancy sustainment.
- Experience managing complex and sensitive casework, ensuring issues are resolved effectively and referrals are made to appropriate councils, statutory, non-statutory, and voluntary sector services.
- Strong understanding of supporting residents with complex needs, including physical health, mental health, and domestic abuse.
- Ability to build and maintain effective working relationships with internal teams and external stakeholders to resolve issues, sustain tenancies, and support access to employment, training, and volunteering opportunities.
- In-depth knowledge of welfare rights, legislation, and processes, including Universal Credit, Housing Benefit, disability benefits, tax credits, and wider welfare reform.
- Strong financial inclusion knowledge alongside excellent communication, organisational, numeracy, analytical, and digital skills, including use of case management systems.
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area.
Tenancy Support Officer employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Tenancy Support Officer in Chancery Lane, London, you will benefit from a comprehensive range of perks, including flexible working arrangements, enhanced pension schemes, and continuous development opportunities, all while making a meaningful impact on the lives of vulnerable residents in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Tenancy Support Officer role.
✨Tip Number 2
Practice your pitch! You never know when you'll bump into someone from Pinnacle Group or another housing organisation. Have a quick summary of your experience and skills ready to go, so you can impress them on the spot.
✨Tip Number 3
Follow up after interviews! If you've had a chat with someone about the role, drop them a quick thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Tenancy Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Support Officer role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Experience:When detailing your past roles, focus on your experience with complex cases and tenancy sustainment. Use specific examples to demonstrate how you've successfully supported vulnerable residents. This will help us see your potential impact at Pinnacle Group.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our community at Pinnacle Group!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation, welfare benefits, and tenancy sustainment. Being able to discuss these topics confidently will show that you're well-prepared and understand the complexities of the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex cases or supported vulnerable residents. This will help demonstrate your ability to handle the responsibilities of a Tenancy Support Officer effectively.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening and engage with their questions. This will reflect your strong communication skills and ability to build effective partnerships, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges faced in the role, and how success is measured. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
