At a Glance
- Tasks: Lead a team to deliver top-notch property management services across diverse sites.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Other info: Remote role with travel opportunities and excellent career growth potential.
- Why this job: Make a real impact in the housing sector while developing your leadership skills.
- Qualifications: Experience in property management and a passion for customer service are essential.
The predicted salary is between 45000 - 45000 £ per year.
Pinnacle Group are looking for an experienced Team Housing Manager – Private Rented Sector (PRS) to join our Place by Pinnacle division. This role is central to delivering high‑quality services across a diverse PRS portfolio, ensuring operational excellence and strong performance against key KPIs. Working closely with the Client Account team, the successful applicant will oversee the full tenancy lifecycle, drive compliance, support client reporting and champion “the Pinnacle Way” to maintain exceptional service standards for residents and clients. You will also lead and manage a team of Property Managers.
Place by Pinnacle is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes. We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.
The ideal candidate will bring strong PRS expertise, proven team‑leadership experience, and a passion for delivering customer‑focused services. They will be confident managing multi‑site operations, analysing KPIs, supporting and developing property managers and maintaining high compliance standards. Excellent organisational, communication, and stakeholder‑engagement skills are essential, along with the ability to balance competing priorities while driving continuous improvement across the portfolio. A CIH/ARLA qualification (or willingness to obtain one), combined with a commitment to operational consistency, resident engagement and effective budget oversight, will be key attributes for success in this role.
This is a remote role with travel required to Holborn and occasional travel to Birmingham and Manchester.
Key responsibilities will include:
- Lead, support, and develop the property management team to deliver consistent, high‑quality service across all PRS sites.
- Oversee the full tenancy lifecycle—viewings, move‑ins, renewals, variations, and move‑outs—ensuring full PRS legislative and internal compliance.
- Conduct staff 1‑1s, run internal operational meetings, and support engagement with external stakeholders.
- Manage the completion and accuracy of monthly KPI reporting, ensuring timely submission aligned with contract requirements.
- Support the Account Director with client reporting, including KPI documentation, analysis, and performance updates.
- Promote and embed “the Pinnacle Way,” driving a culture of excellent customer service and community‑focused delivery.
- Guide property managers on budget management, issuing demands, and reporting on expenditure in line with client and resident expectations.
- Work closely with Technical Services to maintain full legislative and health & safety compliance across all sites.
- Collaborate with Lettings, Mobilisation, and Projects teams to ensure seamless tenant journeys, onboarding of new sites, rent reviews, and satisfaction surveys.
- Oversee monthly invoicing, digital service platform adoption, and local resident‑engagement initiatives to enhance operational efficiency and satisfaction levels.
Key requirements:
- Strong knowledge of PRS legislation, compliance requirements and sector best practice.
- Proven leadership ability with experience motivating, coaching and developing property managers.
- Skilled in producing, reviewing, and analysing monthly KPI data to identify trends and drive improvements.
- Experienced in budget management, reviewing expenditure, issuing service charge demands, and ensuring operational consistency across multi‑site portfolios.
- Excellent communication and organisational skills, with a commitment to exceptional customer service and a willingness to obtain CIH/ARLA (if not already held).
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Bonus
Team Housing Manager - PRS employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer that prioritises a people-first culture, offering a supportive and inclusive environment for its employees. With a strong focus on professional development, team members can expect ample opportunities for growth and learning, alongside a comprehensive benefits package that includes flexible working arrangements, enhanced pension schemes, and personal development plans. Located in Holborn, London, this role not only allows for remote work but also provides the chance to engage with diverse communities, making it a rewarding place to build a meaningful career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Team Housing Manager - PRS
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like pinnaclegroup.co.uk.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like pinnaclegroup.co.uk? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit pinnaclegroup.co.uk's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Team Housing Manager - PRS
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Team Housing Manager - PRS role at pinnaclegroup.co.uk, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where pinnaclegroup.co.uk operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to pinnaclegroup.co.uk. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at pinnaclegroup.co.uk.
