Team Housing Manager - PRS

Pinnacle Group are looking for an experienced Team Housing Manager – Private Rented Sector (PRS) to join our Place by Pinnacle division. This role is central to delivering high‑quality services across a diverse PRS portfolio, ensuring operational excellence and strong performance against key KPIs. Working closely with the Client Account team, the successful applicant will oversee the full tenancy lifecycle, drive compliance, support client reporting and champion “the Pinnacle Way” to maintain exceptional service standards for residents and clients. You will also lead and manage a team of Property Managers.

Place by Pinnacle is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes. We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.

The ideal candidate will bring strong PRS expertise, proven team‑leadership experience, and a passion for delivering customer‑focused services. They will be confident managing multi‑site operations, analysing KPIs, supporting and developing property managers and maintaining high compliance standards. Excellent organisational, communication, and stakeholder‑engagement skills are essential, along with the ability to balance competing priorities while driving continuous improvement across the portfolio. A CIH/ARLA qualification (or willingness to obtain one), combined with a commitment to operational consistency, resident engagement and effective budget oversight, will be key attributes for success in this role.

This is a remote role with travel required to Holborn and occasional travel to Birmingham and Manchester.

Key responsibilities will include:

• Lead, support, and develop the property management team to deliver consistent, high‑quality service across all PRS sites.
• Oversee the full tenancy lifecycle—viewings, move‑ins, renewals, variations, and move‑outs—ensuring full PRS legislative and internal compliance.
• Conduct staff 1‑1s, run internal operational meetings, and support engagement with external stakeholders.
• Manage the completion and accuracy of monthly KPI reporting, ensuring timely submission aligned with contract requirements.
• Support the Account Director with client reporting, including KPI documentation, analysis, and performance updates.
• Promote and embed “the Pinnacle Way,” driving a culture of excellent customer service and community‑focused delivery.
• Guide property managers on budget management, issuing demands, and reporting on expenditure in line with client and resident expectations.
• Work closely with Technical Services to maintain full legislative and health & safety compliance across all sites.
• Collaborate with Lettings, Mobilisation, and Projects teams to ensure seamless tenant journeys, onboarding of new sites, rent reviews, and satisfaction surveys.
• Oversee monthly invoicing, digital service platform adoption, and local resident‑engagement initiatives to enhance operational efficiency and satisfaction levels.

Key requirements:

• Strong knowledge of PRS legislation, compliance requirements and sector best practice.
• Proven leadership ability with experience motivating, coaching and developing property managers.
• Skilled in producing, reviewing, and analysing monthly KPI data to identify trends and drive improvements.
• Experienced in budget management, reviewing expenditure, issuing service charge demands, and ensuring operational consistency across multi‑site portfolios.
• Excellent communication and organisational skills, with a commitment to exceptional customer service and a willingness to obtain CIH/ARLA (if not already held).

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Bonus