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- Tasks: Manage housing services for military families, ensuring smooth transitions and high-quality support.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks including discounts and development opportunities.
- Why this job: Make a real difference in the lives of service families while building strong community relationships.
- Qualifications: Experience in housing management or customer service, with excellent communication skills.
- Other info: Dynamic role with travel across the UK and opportunities for personal growth.
The predicted salary is between 28050 - 28050 £ per year.
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service. The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation. In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service.
Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families. They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners.
This is a full-time role based in Lyneham with frequent travel across Innsworth, Swindon and Warminster. A full UK driving licence is essential. An electric company vehicle is provided.
Key responsibilities will include:
- Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
- Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
- Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
- Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
- Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
- Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
- Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
- Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
- Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
- Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
Key requirements:
- Experience in housing management or a customer-focused operational role, in either public or private sectors.
- Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
- Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
- Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
- Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
Housing Officer in Swindon employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Swindon
✨Tip Number 1
Get to know the company! Research Pinnacle Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This could give you insider knowledge that sets you apart.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management or customer service. We want to see how your skills align with the role of Housing Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves engaging with a variety of stakeholders, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that illustrate how you’ve successfully built relationships and resolved issues in the past.
Highlight Organisational Skills: As a Housing Officer, you'll be managing a mobile patch, so we need to see your organisational prowess. Mention any tools or methods you use to stay organised and ensure you meet deadlines, especially when juggling multiple appointments.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with the occupancy cycle and how to manage relationships with service families and stakeholders. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous experience in housing management or customer-focused roles. Think of specific examples where you've delivered exceptional service or resolved sensitive situations. This will help demonstrate your capability and commitment to high-quality service.
✨Communication is Key
Since the role involves engaging with diverse stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your past to illustrate your strong communication skills, especially when dealing with military personnel or local agencies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or how they support their employees. This shows that you’re not just interested in the job, but also in being part of a team that values trust, respect, and excellence.
