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- Tasks: Support shared ownership customers with enquiries and manage stair-casing and resale processes.
- Company: Pinnacle Group, a leading provider of housing and community services.
- Benefits: Flexible working, competitive salary, and extensive employee benefits.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in shared ownership sales and a solid understanding of leasehold management.
- Other info: Join a diverse team committed to personal growth and community impact.
The predicted salary is between 24000 - 28000 £ per year.
Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an effective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You will play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You will bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing. This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We are a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Assisting with general enquiries from shared owners
- Managing requests for staircasing & resales
- Checking S106s and leases
- Listing shared ownership homes for on property portals
- Contacting & qualifying prospective buyers
- Preparing & issuing memorandums of sale
- Answering legal enquiries and liaising with solicitors
- Progressing staircasing and resale transactions and recording data
Key requirements:
- Prior experience in shared ownership sales and/or stair-casing
- A good knowledge of the Shared Ownership model
- A good understanding of relevant legislation and guidance
- A good understanding of Shared Ownership leases
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you will be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Shared Ownership Coordinator employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Ownership Coordinator
✨Tip Number 1
Get to know the company inside out! Research Pinnacle Group's values and services, especially in shared ownership. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to shared ownership and customer service. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to talk!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Shared Ownership Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in shared ownership sales and customer care. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge: Demonstrate your understanding of the Shared Ownership model and relevant legislation in your application. We’re looking for someone who knows their stuff, so include any specific examples that show you’ve got the know-how.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you brush up on the Shared Ownership model and relevant legislation. Being able to discuss stair-casing, resales, and leasehold management confidently will show that you're not just familiar with the role but genuinely interested in it.
✨Customer Care is Key
Since this role is all about providing a customer-focused service, think of examples from your past experiences where you've excelled in customer care. Be ready to share how you handled enquiries or resolved issues effectively.
✨Prepare for Legal Questions
You might be asked about S106 agreements and leases during the interview. Familiarise yourself with these terms and be prepared to explain how they impact shared ownership transactions. This will demonstrate your understanding of the legal aspects involved.
✨Show Your Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think of ways you can illustrate how you embody these values in your work. Sharing specific examples will help you connect with the interviewers on a personal level.
