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- Tasks: Support residents with rent and service charge queries, promoting financial wellbeing.
- Company: Leading housing services provider in Holborn, London.
- Benefits: Competitive salary, benefits package, and opportunities for growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Customer-focused with strong communication skills, able to handle sensitive discussions.
- Other info: Hybrid role with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing services provider is seeking an Income Assistant in Holborn, London. This pivotal role supports residents with their rent and service charge queries, promoting financial wellbeing and tenancy sustainment.
Ideal candidates are customer-focused with strong communication skill sets, adept at navigating sensitive discussions.
The position offers a fixed-term contract with opportunities for growth within the organisation, along with a competitive salary and benefits package.
Resident Income Coordinator – Hybrid employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Income Coordinator – Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the housing services sector, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and financial wellbeing. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences where you successfully handled sensitive discussions or resolved tenant queries. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resident Income Coordinator – Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer-focused skills and experience. We want to see how you can support residents with their rent and service charge queries!
Showcase Your Communication Skills: Since this role involves sensitive discussions, it's crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you've successfully navigated tricky conversations.
Highlight Your Financial Awareness: As an Income Coordinator, understanding financial wellbeing is key. Share any relevant experience or knowledge you have in this area to show us you're the right fit for promoting tenancy sustainment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Assistant and the key responsibilities involved. Familiarise yourself with common rent and service charge queries, as well as the importance of financial wellbeing for residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Sensitive Conversations
Given the nature of the role, you'll likely need to navigate sensitive discussions. Role-play potential scenarios with a friend or family member to build your confidence. Think about how you would approach difficult topics while remaining empathetic and supportive, as this will be crucial in your interactions with residents.
✨Showcase Your Customer Focus
During the interview, highlight your customer service experience and how it relates to the role. Share specific examples of how you've successfully resolved issues or supported clients in the past. This will help the interviewer see that you have the right mindset for promoting financial wellbeing and tenancy sustainment.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could include inquiries about the team dynamics, opportunities for growth within the organisation, or how they measure success in the role. Asking thoughtful questions shows your enthusiasm for the position and helps you determine if it's the right fit for you.
