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- Tasks: Lead a team to ensure efficient rent collection and arrears recovery.
- Company: Pinnacle Group is a top UK provider of housing management services, focused on community well-being.
- Benefits: Enjoy hybrid working, career development opportunities, and discounts at popular retailers.
- Why this job: Join a people-first organisation that values trust, respect, and excellence in service delivery.
- Qualifications: Strong knowledge of rent recovery, team management skills, and excellent communication abilities required.
- Other info: Diverse applicants are encouraged; we value inclusivity and community representation.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are seeking a Rent Collection Team Leader to manage a team of Six Income Collection Officers This is a key role in the management of the overall income team. You will ensure that the rent collection and arrears recovery processes are delivered in a way that is efficient, effective and customer-focused, that rental income is maximised for our clients, and that KPIs are met as we seek to provide a best in class service.
This is a full-time role with a hybrid working pattern of 3-4 days in the office. The working hours are Monday – Friday 9am-5.30pm, although some flexibility maybe required for business needs.
Our Homes division is a leading provider of housing management services across all tenures. A community-focused business, our client base spans central and local government, as well as the development and institutional investment sectors. Alongside over 80,000 homes in management we have two for profit registered provider registrations and a market-leading council partnership acquiring, refurbishing, managing and maintaining a portfolio of 500 properties. In the last three years, in addition to acquiring a residential lettings business, we have secured a major Ministry of Defence contract providing services across a portfolio of 49,000 military homes, as well as a growing client base within the Build to Rent and development sectors.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We\’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We\’re Looking For
We\’re looking for someone who, alongside the key criteria below, will sign up toour values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities:
- To ensure that Income Officers are supported to succeed in their role through effective management, structured supervision, regular check ins and target setting.
- To assist in the preparation of monthly performance reports to our clients, ensuring they are high-quality, timely and accurate.
- To maintain effective working relationships with operational colleagues in our Property Management teams to ensure that the benefits of joint working are realised.
- Work closely with senior colleagues in the Income Team to set the strategic direction, manage growth and deliver continuous improvement.
- Support operational directors in strategic client relationships by advising on income collection issues and providing supporting analysis.
- Risk management – early identification of potential problems, development of risk mitigation strategies, and timely escalation where necessary.
- In this role you will support tenancy sustainment by providing customers with appropriate support, welfare advice and guidance.
Key Requirements:
- An excellent knowledge of rent recovery
- The ability to manage and motivate individuals and teams to deliver required service outcomes.
- Excellent performance management and target setting ability.
- Experience of casework and decision making
- Experience of building strong relationships with internal and external partners and agencies; strong communication skills
- Good understanding of the Welfare Reform Act and of GDPR.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Rent Collection Team Leader employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Collection Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the specific duties, such as performance management and risk mitigation, will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Research Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs, as cultural fit is crucial for this role.
✨Tip Number 3
Network with current or former employees of Pinnacle Group on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview.
✨Tip Number 4
Prepare examples of your past experiences in managing teams and achieving KPIs. Being able to articulate your success stories will showcase your capability to lead the Rent Collection Team effectively.
We think you need these skills to ace Rent Collection Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rent Collection Team Leader. Familiarise yourself with the key requirements and how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in rent recovery, team management, and performance reporting. Use specific examples that demonstrate your ability to meet KPIs and support team success.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Pinnacle Group's values. Emphasise your commitment to customer-focused service and your experience in building strong relationships with clients and colleagues.
Highlight Relevant Skills: In your application, clearly outline your skills in performance management, decision-making, and risk management. Mention any experience with the Welfare Reform Act and GDPR to show your comprehensive knowledge in the field.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Understand the Role
Make sure you have a solid grasp of what the Rent Collection Team Leader role entails. Familiarise yourself with the responsibilities, such as managing a team of Income Collection Officers and ensuring efficient rent collection processes. This will help you demonstrate your understanding during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your ability to manage and motivate teams. Discuss your experience in performance management and how you've successfully set targets and supported team members in achieving them. This is crucial for a leadership position.
✨Demonstrate Customer Focus
Since the role emphasises a customer-focused approach, be ready to discuss how you've previously ensured customer satisfaction in your work. Share specific instances where you provided support or guidance to clients, particularly in relation to rent recovery or welfare advice.
✨Familiarise Yourself with Relevant Legislation
Brush up on your knowledge of the Welfare Reform Act and GDPR, as these are important aspects of the role. Being able to discuss how these laws impact rent collection and tenant support will show your preparedness and expertise.