Operations Assistant

Job Title: Operations Assistant

Pinnacle Group is seeking an Operations Assistant to support the Operational Manager in managing all sub-letting activities and ensuring an effective and efficient service.

Our Home Services team is a vital part of Pinnacle Service Families, managing 49,000 military family homes on behalf of the Ministry of Defence. Our mission is to be champions of Service Families, advocating for their needs in all we do.

This role offers a hybrid working pattern with three days in the office. Working hours are Monday to Friday, 9:00 am to 5:30 pm.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing communities where people live, learn, work, and play. We are a people-first organization with a values-driven culture that has persisted for over thirty years, emphasizing how we treat our employees and customers.

Who We’re Looking For

We seek a candidate who aligns with our core values of Trust, Respect, Involve, Challenge, and Deliver Excellence, and who is committed to maintaining the confidence of our clients and communities.

Key Responsibilities

1. Manage phone calls and correspondence
2. Create and update records and databases with relevant data and attachments
3. Track stock levels and requests
4. Assist the Operational Manager with all sub-letting processes, including temporary downgrades

Key Requirements

• Proficiency in Microsoft Office applications
• Strong analytical skills with keen attention to detail

Our Offer

We value diversity and believe it enhances our ability to serve our customers effectively. We welcome applications from all backgrounds, especially from ex-armed forces personnel and their families.

Joining Pinnacle Group means becoming part of an inclusive culture that offers opportunities for learning, development, and career growth.

Our benefits vary by role and include options such as additional leave, pension plans, and retail discounts.

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