Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in creating a positive workplace culture and deliver excellent housing management services.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services, focused on community well-being.
- Benefits: Enjoy hybrid working, additional leave, pension plans, and discounts at popular retailers.
- Why this job: Join a mission-driven team advocating for military families and enhancing their lived experiences.
- Qualifications: Strong organisational skills, ability to manage multiple deadlines, and excellent rapport-building with customers.
- Other info: This is a full-time, fixed-term role until June 2026, with a supportive and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group are looking to recruit a Home Services Move Assistant to be responsible for helping to create an effective and efficient function with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.
This is a full-time role working from Monday – Friday 8.30am – 4.30pm and offers a hybrid working pattern of 3 days in the office and 2 days remote. This is a fixed term contract to end on 9th June 2026.
Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Maintain a thorough knowledge of the geographic areas to enable understanding of the issues during occupancy allocations and disputes for families’ issues to be resolved correctly and in a timely fashion.
- Maintain a full understanding of the housing allocation process and measures available to support the allocation process and if there are problems with the allocation for families’ issues to be resolved correctly and in a timely fashion.
- Maintain a full understanding of the housing entitlement process and measures available to support the allocation process and if there are problems with the allocation for families’ issues to be resolved correctly and in a timely fashion.
- Patch Management in accordance with policy.
- Make sure Priority Calls are dealt with efficiently.
Key requirements:
- Organisation and time management: able to meet multiple deadlines.
- Liaise with internal and external colleagues and departments. Including military personal.
- Escalate/Assign issues to external and 3rd party companies, where necessary.
- Great organisational skills.
- Ability to confidently build a rapport with customers and stakeholders.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
#J-18808-Ljbffr
Move Assistant employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Assistant
✨Tip Number 1
Familiarise yourself with the housing allocation and entitlement processes. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and the values of Pinnacle Group.
✨Tip Number 2
Showcase your organisational and time management skills during any discussions or interviews. Be ready to provide examples of how you've successfully managed multiple deadlines in previous roles.
✨Tip Number 3
Prepare to discuss how you would build rapport with military personnel and their families. Highlight any relevant experience you have in customer service or community engagement that aligns with Pinnacle's mission.
✨Tip Number 4
Research Pinnacle Group’s values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to explain how you embody these values in your work ethic and interactions with others.
We think you need these skills to ace Move Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and requirements of the Move Assistant position. Tailor your application to highlight how your skills and experiences align with the key responsibilities outlined by Pinnacle Group.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management, customer service, or roles that required strong organisational skills. Use specific examples to demonstrate your ability to handle multiple deadlines and liaise effectively with various stakeholders.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application. Share instances where you have embodied these principles in your previous roles or experiences.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Organisational Skills
As a Move Assistant, you'll need to manage multiple tasks efficiently. During the interview, highlight your organisational and time management skills. Share specific instances where you've successfully juggled various responsibilities or met tight deadlines.
✨Demonstrate Customer-Centric Mindset
Pinnacle Group places a strong emphasis on customer service. Be ready to discuss how you would put customers at the centre of your approach. Use examples from previous roles where you enhanced customer experiences or resolved issues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities, especially regarding housing allocations and disputes. Think through potential challenges you might face in the role and how you would address them, demonstrating your understanding of the housing processes.
