At a Glance
- Tasks: Support the Property Management Team with customer queries and site visits.
- Company: Join Pinnacle Group, a leading provider of housing services in the UK.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in affordable housing and strong communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Pinnacle Group are looking for an Assistant Property Manager to join our Homes Division and provide day‐to‐day support to the Property Management Team. This is a varied role which will be customer facing with administrative duties, site visits to a small patch and supporting the Team Manager in their designated patch. The role will be hybrid, with the expectation of regular visits to developments in Luton and Barnet.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be proactive, organised, and confident managing a diverse workload in a fast‐paced housing management environment. They will bring strong administrative skills, excellent communication and proven experience in affordable housing or property management. They should be comfortable working independently, supporting lettings and repairs coordination and engaging positively with residents and stakeholders. This is a remote role with travel required to sites.
Key responsibilities will include:- Assist the Property Manager in managing the administration of the client's customer portal.
- Respond to housing management queries ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
- Support the Property Manager with all required block inspections and site attendance.
- Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
- Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
- Communicate clearly and effectively with residents, managing the digital customer contact.
- Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
- Develop positive and effective relationships with individual residents, the client and other stakeholders.
- Experience of affordable housing within a lettings and property management role, including handling repairs, voids, and resident enquiries.
- Strong administrative skills, with the ability to manage documentation, customer portals, and reporting with accuracy and efficiency.
- Excellent communication and customer service abilities, ensuring clear interactions with residents, clients, and stakeholders in a professional and supportive manner.
- Ability to work independently and proactively, managing a busy and varied workload across multiple sites while maintaining high standards of delivery.
- Good IT proficiency, including confidence using Word, Excel, and relevant housing or property management systems.
- Full UK driving licence.
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Assistant Property Manager in Luton employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer that prioritises a people-first culture, offering a supportive and inclusive work environment for its employees. As an Assistant Property Manager, you will benefit from flexible working arrangements, comprehensive training and development opportunities, and a range of employee benefits including enhanced pension schemes and private medical insurance. With a commitment to community engagement and professional growth, Pinnacle Group provides a rewarding career path in the heart of Luton, where you can make a meaningful impact on the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Property Manager in Luton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like pinnaclegroup.co.uk.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like pinnaclegroup.co.uk? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit pinnaclegroup.co.uk's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Assistant Property Manager in Luton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Assistant Property Manager role at pinnaclegroup.co.uk, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where pinnaclegroup.co.uk operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to pinnaclegroup.co.uk. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at pinnaclegroup.co.uk.
