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- Tasks: Support the Property Management Team with customer queries and site visits.
- Company: Join Pinnacle Group, a leading provider of housing services in the UK.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: Experience in affordable housing and strong communication skills are essential.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 28000 - 28000 £ per year.
Pinnacle Group are looking for an Assistant Property Manager to join our Homes Division and provide day‐to‐day support to the Property Management Team. This is a varied role which will be customer facing with administrative duties, site visits to a small patch and supporting the Team Manager in their designated patch. The role will be hybrid, with the expectation of regular visits to developments in Luton and Barnet.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be proactive, organised, and confident managing a diverse workload in a fast‐paced housing management environment. They will bring strong administrative skills, excellent communication and proven experience in affordable housing or property management. They should be comfortable working independently, supporting lettings and repairs coordination and engaging positively with residents and stakeholders. This is a remote role with travel required to sites.
Key responsibilities will include:- Assist the Property Manager in managing the administration of the client's customer portal.
- Respond to housing management queries ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
- Support the Property Manager with all required block inspections and site attendance.
- Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
- Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
- Communicate clearly and effectively with residents, managing the digital customer contact.
- Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
- Develop positive and effective relationships with individual residents, the client and other stakeholders.
- Experience of affordable housing within a lettings and property management role, including handling repairs, voids, and resident enquiries.
- Strong administrative skills, with the ability to manage documentation, customer portals, and reporting with accuracy and efficiency.
- Excellent communication and customer service abilities, ensuring clear interactions with residents, clients, and stakeholders in a professional and supportive manner.
- Ability to work independently and proactively, managing a busy and varied workload across multiple sites while maintaining high standards of delivery.
- Good IT proficiency, including confidence using Word, Excel, and relevant housing or property management systems.
- Full UK driving licence.
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Assistant Property Manager in Luton employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering excellence in housing management. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly and confidently is key. Role-play common scenarios you might encounter as an Assistant Property Manager to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Pinnacle Group and contributing to their mission of supporting thriving communities.
We think you need these skills to ace Assistant Property Manager in Luton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application memorable.
Tailor Your Application: Make sure to tailor your application to the Assistant Property Manager role. Highlight your relevant experience in affordable housing and property management, and don’t forget to mention how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re looking for strong administrative skills, so show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Property Manager inside out. Familiarise yourself with affordable housing, property management processes, and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent communication abilities. Think of examples from your past experiences where you've successfully managed resident enquiries or resolved issues. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Be Proactive and Organised
The ideal candidate is proactive and organised, so come prepared with examples that showcase these traits. Discuss how you've managed multiple tasks or projects in the past, especially in fast-paced environments. Highlighting your ability to prioritise and stay on top of your workload will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the Property Management Team faces. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.