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- Tasks: Support shared ownership customers with enquiries and manage stair-casing and resale processes.
- Company: Join Pinnacle Group, a leading provider of housing and community services.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in shared ownership sales and a solid understanding of leasehold management.
- Other info: Be part of a diverse, inclusive culture that values your growth and development.
The predicted salary is between 24000 - 28000 £ per year.
Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an effective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You will play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You will bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing. This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We are a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Assisting with general enquiries from shared owners
- Managing requests for staircasing & resales
- Checking S106s and leases
- Listing shared ownership homes on property portals
- Contacting & qualifying prospective buyers
- Preparing & issuing memorandums of sale
- Answering legal enquiries and liaising with solicitors
- Progressing staircasing and resale transactions and recording data
Key requirements:
- Prior experience in shared ownership sales and/or stair-casing
- A good knowledge of the Shared Ownership model
- A good understanding of relevant legislation and guidance
- A good understanding of Shared Ownership leases
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you will be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Shared Ownership Coordinator in London employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Ownership Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who know about shared ownership. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of shared ownership and leasehold management. We want you to be able to discuss your experience confidently and show how you can deliver excellence in customer service.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a Shared Ownership Coordinator is all about communication and empathy. Make sure to highlight your customer care experience during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Pinnacle Group and making a difference in the community.
We think you need these skills to ace Shared Ownership Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Shared Ownership Coordinator. Highlight your experience in customer care and leasehold management, as these are key for us. Use specific examples that showcase your skills in handling shared ownership sales and stair-casing.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how your values align with ours. Mention your understanding of the Shared Ownership model and any relevant legislation, as this will show us you’re the right fit for our team.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership and leasehold management. Familiarise yourself with key processes like stair-casing and resales, as well as relevant legislation. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Customer Care is Key
Since this role is all about providing a customer-focused service, think of examples from your past experience where you've excelled in customer care. Be ready to discuss how you handled enquiries and resolved issues, as this will demonstrate your ability to support shared ownership customers effectively.
✨Prepare for Legal Questions
Expect questions related to S106 agreements and lease compliance. Brush up on these topics and be prepared to explain how you would handle legal enquiries or liaise with solicitors. Showing confidence in these areas will highlight your readiness for the role.
✨Show Your Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think of ways you can illustrate how you embody these values in your work. Whether it’s through teamwork or your approach to challenges, aligning your answers with their core values will make a strong impression.
