At a Glance
- Tasks: Oversee complex leasehold casework and manage a team to ensure customer satisfaction.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Flexible working, competitive salary, private medical insurance, and retail discounts.
- Other info: Hybrid role with excellent career development opportunities.
- Why this job: Join a people-first organisation and make a real impact in housing management.
- Qualifications: 2 years' leasehold experience and proven leadership skills required.
The predicted salary is between 42000 - 42000 £ per year.
Pinnacle Group are looking for a Leasehold Manager to oversee complex customer enquiries and leasehold casework, including compliance, lease interpretation, and specialist transactions, ensuring a consistent customer experience and full alignment with regulatory and client requirements. In this role you will manage a team of 2 Leasehold Coordinators in delivering a seamless and efficient service to customers and clients.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a minimum of 2 years' leasehold experience, with proven supervisory or managerial capability, and a strong track record of handling complex casework, escalations, and lease interpretation, while leading a small team to deliver a consistent, compliant, and customer-focused service in line with regulatory and client requirements. This is a hybrid role with a requirement of 1 day in the office on Wednesdays in Holborn, London.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities:
- Provide technical oversight on complex casework and lease interpretation
- Oversee all leasehold and non-transactional casework across the portfolio
- Act as escalation point for complex or sensitive cases, including: lease breaches, probates, subletting requests, lease interpretation disputes
- Manage risks associated with leasehold obligations and customer disputes
- Oversee the handling of enforcement and breach management
- Support the Staircasing and Resale Manager interpreting leases on complex transactions including: resales, staircasing, remortgages, transfers of equity, certificates of compliance
- Support responses to solicitor enquiries and legal queries
- Act as primary point of contact for clients on leasehold matters
- Liaise with managing agents, solicitors, councils, and internal teams
- Support mobilisation of new stock, ensuring lease structures are understood
Key requirements:
- 2 years experience in leasehold management
- 2 years experience in interpreting residential leases
- Experience in managing complex casework and escalations
- Prior experience in a leadership role i.e. team leader, supervisor, manager
- Strong communication skills
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Leasehold Manager in London employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a strong commitment to values such as Trust, Respect, and Excellence, employees benefit from flexible working arrangements, comprehensive benefits packages, and opportunities for personal development, all while contributing to the management of thriving communities in London.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and leasehold sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to leasehold management. Think about your past experiences with complex casework and how you’ve led teams. We want you to shine, so rehearse your answers until they feel natural!
✨Tip Number 3
Showcase your expertise! Bring along examples of your work or case studies that highlight your skills in lease interpretation and customer service. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Leasehold Manager role!
We think you need these skills to ace Leasehold Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Leasehold Manager role. Highlight your leasehold experience and any supervisory roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leasehold management and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Let us know why you’re the perfect fit!
Showcase Your Experience:When detailing your experience, focus on complex casework and lease interpretation. We love seeing specific examples of how you've handled escalations or sensitive cases in the past. This helps us understand your problem-solving skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Leases Inside Out
Make sure you brush up on your leasehold knowledge before the interview. Understand common lease terms, compliance issues, and how to interpret complex leases. This will not only show your expertise but also demonstrate your commitment to delivering excellence in leasehold management.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you successfully led a team through challenges or escalated cases. Highlight how you fostered a collaborative environment and maintained high standards of service.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations related to leasehold management. Practice responding to scenarios involving lease breaches or customer disputes. This will help you articulate your problem-solving skills and your approach to maintaining client confidence.
✨Align with Company Values
Familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how you embody these values in your work. This alignment will show that you're not just a fit for the role, but also for the company culture.
