At a Glance
- Tasks: Lead a team to support customers with complex needs in sustaining their tenancies.
- Company: Pinnacle Group, a leader in social housing and customer experience.
- Benefits: Competitive salary of £45,000 and various employee benefits.
- Other info: Permanent position with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership skills and experience in social housing and tenancy support.
The predicted salary is between 45000 - 45000 £ per year.
Pinnacle Group is looking for an experienced Team Leader to lead the Outreach Support Service within its Homes Customer Experience team. This role involves supporting customers with complex needs to sustain their tenancies through a structured outreach model.
The ideal candidate will possess strong leadership skills and a proven track record in social housing, focusing on tenancy support and financial resilience.
This permanent position offers a salary of £45,000, with various employee benefits.
Lead: Proactive Outreach & Tenancy Support in London employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and innovation thrive. With a focus on social housing and community impact, employees benefit from comprehensive training opportunities, competitive salaries, and a range of perks designed to enhance work-life balance, making it an ideal place for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lead: Proactive Outreach & Tenancy Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work at Pinnacle Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams or projects in the past. We want to hear about your successes in supporting customers with complex needs.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've helped tenants sustain their tenancies. We love hearing about your problem-solving skills and how you’ve made a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Pinnacle Group.
We think you need these skills to ace Lead: Proactive Outreach & Tenancy Support in London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've successfully led teams in the past, especially in social housing or similar fields.
Focus on Tenancy Support Experience:When writing your application, emphasise your experience with tenancy support and working with customers who have complex needs. This is key for us at Pinnacle Group!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make your skills and experiences easy to understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you understand the ins and outs of tenancy support and financial resilience. Brush up on relevant policies and practices in social housing, as this will show your expertise and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to lead the Outreach Support Service effectively.
✨Understand the Customer Experience
Familiarise yourself with the Homes Customer Experience team's goals and values. Be ready to discuss how you can enhance customer satisfaction and support those with complex needs, as this is crucial for the role.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the company culture. This not only shows your interest but also helps you gauge if Pinnacle Group is the right fit for you. Think about what you want to know regarding their outreach model and team dynamics.
