At a Glance
- Tasks: Lead a team to deliver top-notch housing services and engage with residents.
- Company: Join Pinnacle Group, a people-first organisation dedicated to vibrant communities.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including retail discounts.
- Other info: Hybrid role with opportunities for professional growth and community engagement.
- Why this job: Make a real difference in affordable housing while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
Pinnacle Group are looking for a Housing Team Manager to join our Affordable Housing team, leading and developing our regional property management function to deliver a consistently high‐quality service for our residents. In this key role, you will support the Regional Head of Partnerships, drive operational performance, uphold compliance standards, and build strong, meaningful engagement with residents and stakeholders across multiple sites.
Our Affordable Housing team manages a nationwide portfolio of new and existing homes, including affordable and social rent, shared ownership, and supported housing. We deliver housing services on behalf of institutional investors, registered providers, and local authorities – combining commercial insight with a strong social purpose to support vibrant, inclusive communities.
The ideal candidate will be an experienced housing professional with a strong background in affordable housing and social housing management, bringing hands‐on experience of working within compliance‐focused, resident‐centred environments. They will have a proven track record in leading multi‐site teams, delivering KPIs, managing tenancy processes and ensuring consistent service standards. With excellent knowledge of housing legislation, strong analytical capabilities, and a commitment to high‐quality resident engagement, they will confidently guide property managers, drive performance improvements and champion an exceptional customer experience. This is a hybrid role with travel to all London Regions.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Lead and support the property management team to deliver consistent, high-quality service across all Affordable rented properties.
- Oversee all aspects of the tenancy lifecycle, including viewings support, move-ins, tenancy renewals, tenancy changes, and move-outs.
- Conduct staff 1-1s, internal operations meetings, and support external stakeholder engagement as required.
- Oversee the completion and accuracy of monthly KPI reporting packs, ensuring timely submission and alignment with management contracts.
- Support the Regional Manager in preparing for and delivering client reporting, including KPI documentation and performance updates.
- Review and support property managers in managing budgets, issuing demands and reporting on expenditure in line with client and resident expectations.
- Collaborate with the Technical Services Team to ensure all sites remain compliant with legislative and safety requirements.
- Work alongside the Lettings Manager to ensure a seamless tenancy journey, with property managers actively engaging new residents.
- Partner with the Mobilisation and Projects Team to support the onboarding of new sites, rent reviews and tenant satisfaction surveys.
- Manage monthly invoicing across contracts, ensuring internal revenue streams are accurately and promptly invoiced, with oversight from the Account Director.
- Support property managers in the development and delivery of local customer engagement strategies, ensuring these are implemented effectively to achieve market-leading satisfaction levels.
Key requirements:
- Proven experience within affordable and social housing settings, managing teams and operations to a high standard.
- Strong knowledge of housing legislation, compliance requirements and operational best practice.
- Skilled in producing, reviewing and analysing KPI to identify trends and drive improvements.
- Experienced in budget management, reviewing expenditure and issuing service charge demands.
- Excellent leadership, communication, and organisational skills, with the ability to motivate teams and deliver exceptional customer service.
- CIH / ARLA qualification (or similar) or willingness to undertake relevant professional qualifications.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Bonus
Housing Team Manager in London employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Housing Team Manager in London, you will benefit from flexible working arrangements, comprehensive training opportunities, and a range of attractive perks including enhanced pension schemes and retail discounts, all while making a meaningful impact in the affordable housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering high-quality services. Show them you’re not just another candidate, but someone who genuinely cares about making a difference in affordable housing.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and compliance standards. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Team Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in affordable and social housing. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Leadership Skills:As a Housing Team Manager, you'll be leading teams, so don’t forget to include examples of your leadership experience. Share specific instances where you motivated your team or improved service delivery.
Highlight Compliance Knowledge:Since compliance is crucial in this role, make sure to mention your understanding of housing legislation and any relevant qualifications. We’re keen to see how you’ve applied this knowledge in past roles.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation and compliance requirements. Being able to discuss relevant laws and how they impact property management will show that you're not just experienced, but also well-informed and ready to tackle the challenges of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you motivated your team or improved performance. This will demonstrate your ability to lead the property management team effectively and deliver high-quality service.
✨Understand KPIs Inside Out
Familiarise yourself with key performance indicators relevant to housing management. Be ready to discuss how you've used KPIs to drive improvements in past roles. This will highlight your analytical skills and your commitment to achieving operational excellence.
✨Engage with Resident-Centred Strategies
Think about how you've implemented resident engagement strategies in the past. Be prepared to share your ideas on how to enhance customer satisfaction and build strong relationships with residents. This will show that you align with the company's values and are dedicated to delivering an exceptional customer experience.
