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- Tasks: Manage helpdesk enquiries and ensure smooth operations for maintenance activities.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Full-time role with a rotating shift pattern and a supportive work culture.
- Other info: Values-driven culture focused on trust, respect, and excellence.
- Why this job: Be the first point of contact and make a real difference in community services.
- Qualifications: Experience in administration and strong computer literacy required.
The predicted salary is between 25000 - 30000 £ per year.
Pinnacle Group is looking for a highly organised and experienced Helpdesk Administrator to join our team as the first point of contact for all helpdesk enquiries. In this role, you will be responsible for managing the day-to-day administrative functions of the contract office, ensuring that all reported jobs are allocated, tracked, and resolved efficiently. You will play a crucial role in maintaining excellent communication between clients, contractors, and internal teams to guarantee smooth operations and timely job completion.
You will be joining our Total FM team based in Swindon. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
The ideal candidate will bring administration experience within a Facilities Management or similar environment, demonstrating strong computer literacy, excellent interpersonal skills and the ability to work proactively under their own initiative. This is a full-time, site-based role with a three week rotating shift pattern of 7AM-3PM, 8AM-4PM and 9AM-5PM, the cycle then repeats.
We’re looking for someone who, alongside the key criteria below, will sign up to Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:- Support the delivery of planned and reactive maintenance activities.
- Receive and action telephone and email service requests in accordance with Helpdesk procedures.
- Log, update, close, cancel and monitor reactive and planned jobs within the CAFM system, including management of open events.
- Monitor feedback from site operatives and customers and take appropriate action to support customer satisfaction.
- Provide administrative support for subcontractors and suppliers.
- Manage visitor procedures, including signing visitors in and out, issuing and monitoring visitor badges, and controlling the issue and return of keys in line with site protocols.
- Prepare reports generated from CAFM systems, as required.
- Provide general administrative support to the contract, including document control and record management.
- Proactively follow up with internal and external parties to progress outstanding helpdesk work requests.
- Provide financial administration support, including invoice processing, raising purchase orders (POs).
Helpdesk Administrator in London employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Helpdesk Administrator, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpdesk Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your relevant experience in administration and any specific skills that match the job description, like computer literacy and interpersonal skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Pinnacle Group. Mention your passion for facilities management and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you can maintain smooth operations and client satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your CAFM Systems
Familiarise yourself with Computer-Aided Facilities Management (CAFM) systems, as they are crucial for the role. Be ready to discuss any experience you have with similar software and how you've used it to track and manage jobs effectively.
✨Show Off Your Communication Skills
As a Helpdesk Administrator, communication is key. Prepare examples of how you've successfully managed client or team communications in the past. Think about times when you resolved conflicts or ensured smooth operations through effective dialogue.
✨Demonstrate Proactivity
This role requires someone who can take initiative. Come prepared with examples of how you've proactively solved problems or improved processes in previous roles. Highlight your ability to follow up on tasks and ensure customer satisfaction.
✨Understand Pinnacle Group's Values
Research Pinnacle Group’s values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how you embody these values in your work and how they align with your personal work ethic.