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- Tasks: Lead service delivery for schools, ensuring smooth operations and high standards.
- Company: Join Pinnacle Group, a people-first organisation dedicated to community services.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Why this job: Make a real difference in educational settings while developing your leadership skills.
- Qualifications: Experience in service management and strong team leadership skills required.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 40000 - 40000 £ per year.
Pinnacle Group are looking for an experienced Service Delivery Manager within an educational setting to join our Total FM Division to act as the single point of contact to a portfolio of 6 nominated schools across the Leeds & Kirklees area – head office is based in Morley. You will take ownership of all the core issues and provide timely responses and solutions in line with agreed service standards. Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently – helping our clients create spaces that work for everyone. You will also provide leadership to superintendents, grounds manager and operatives as well as the school cleaning teams. This is a highly visible leadership role ensuring that the standard of service delivered is in accordance with standards set out by Facilities Management and meets the requirements of each school.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years, living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Oversee day-to-day service delivery, ensuring adherence to KPIs and SLAs.
- Management of recruitment, CRB clearance, rotas, non-attendance, return to work interviews, disciplinary & grievance issues management via HR.
- Meet with Head Teachers at least fortnightly.
- Attend all school FM Meetings, ensuring actions are closed within the agreed timescale.
- Develop training documentation and workshops, and ensure all staff receive appropriate training and development, including a documented annual review.
- Ensure adherence to health and safety standards (COSHH, risk assessments).
- Frequent recorded monitoring/audit of sites to review standards and performance.
- Manage budgets, monitor operational costs, and optimise resource allocation to achieve efficiency.
- Deputies for the Contract Manager as directed, during sickness and holiday.
- Drive operational performance through effective resource planning, KPI monitoring, and issue resolution.
- Support team managers in creating a positive, inclusive, and high-performing culture.
- Drive compliance with health and safety standards and contractual obligations.
- Assist with budget monitoring and cost control.
- Lead or support operational projects, ensuring timely delivery and alignment with strategic objectives.
Key requirements will include:
- Drivers licence with own transport is essential with mileage paid.
- Proven experience in service management, preferably within facilities, cleaning or educational settings.
- Strong team management skills and the ability to lead in a fast-paced environment.
- You will ensure that all deliverables meet business goals, timelines, budgets, and stakeholder expectations.
- Proficiency in MS Office and specialised database systems (e.g., CAFM/CRM).
- Form part of the on-call rota with availability 24/7 to attend the site as necessary.
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) check to meet the child safeguarding regulations.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, depending on your role or business area. These range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Service Delivery Manager in Leeds employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and facilities management sectors. Attend local events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and think of examples from your experience that align with their mission. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in service management and how you’ve tackled challenges in previous roles. The more comfortable you are, the better you’ll perform!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your professionalism. Plus, it’s a great chance to reiterate why you’re the best fit!
We think you need these skills to ace Service Delivery Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your experience in service management, especially within educational settings, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about facilities management and how your values align with ours. Don’t forget to mention your leadership experience and how you can drive operational performance.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet KPIs and SLAs. We love numbers, so if you improved efficiency or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager in an educational setting. Familiarise yourself with key terms like KPIs, SLAs, and health and safety standards. This will help you speak confidently about how you can meet the expectations of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve managed conflicts or improved team performance. Pinnacle Group values strong leadership, so demonstrating your ability to inspire and manage a diverse team will set you apart.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a budget or dealing with a non-attendance issue. Practise your responses to these scenarios, focusing on your problem-solving skills and how you ensure compliance with service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the challenges the Total FM Division is currently facing or how they measure success in service delivery. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
