At a Glance
- Tasks: Oversee leasehold casework and manage a team to ensure customer satisfaction.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Flexible working, enhanced pension, private medical insurance, and retail discounts.
- Other info: Hybrid role with excellent career development opportunities.
- Why this job: Join a people-first organisation and make a real impact in housing management.
- Qualifications: 2 years of leasehold management experience and strong leadership skills.
The predicted salary is between 42000 - 42000 £ per year.
Pinnacle Group are looking for a Leasehold Manager to oversee complex customer enquiries and leasehold casework, including compliance, lease interpretation, and specialist transactions, ensuring a consistent customer experience and full alignment with regulatory and client requirements. In this role you will manage a team of 2 Leasehold Coordinators in delivering a seamless and efficient service to customers and clients.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a minimum of 2 years’ leasehold experience, with proven supervisory or managerial capability, and a strong track record of handling complex casework, escalations, and lease interpretation, while leading a small team to deliver a consistent, compliant, and customer-focused service in line with regulatory and client requirements. This is a hybrid role with a requirement of 1 day in the office on Wednesdays in Holborn, London.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities:
- Provide technical oversight on complex casework and lease interpretation
- Oversee all leasehold and non-transactional casework across the portfolio
- Act as escalation point for complex or sensitive cases, including: lease breaches, probates, subletting requests, lease interpretation disputes
- Manage risks associated with leasehold obligations and customer disputes
- Oversee the handling of enforcement and breach management
- Support the Staircasing and Resale Manager interpreting leases on complex transactions including: resales & staircasing, remortgages, transfers of equity, certificates of compliance
- Support responses to solicitor enquiries and legal queries
- Act as primary point of contact for clients on leasehold matters
- Liaise with managing agents, solicitors, councils, and internal teams
- Support mobilisation of new stock, ensuring lease structures are understood
Key requirements:
- 2 years experience in leasehold management
- 2 years experience in interpreting residential leases
- Experience in managing complex casework and escalations
- Prior experience in a leadership role i.e. team leader, supervisor, manager
- Strong communication skills
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Leasehold Manager employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and develop their careers. With a strong commitment to employee well-being, we offer a comprehensive benefits package including flexible working arrangements, enhanced pension schemes, and personal development plans, all while working in the vibrant setting of Holborn, London. Join us to be part of a dedicated team that values trust, respect, and excellence in delivering housing management services to our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leasehold management. Think about your past experiences with complex casework and how you handled escalations. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams in the past, especially in handling sensitive cases. Highlighting your ability to lead will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Leasehold Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leasehold experience and any managerial roles you've held. We want to see how your skills align with the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about leasehold management and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Let us know what makes you the perfect fit!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Leases Inside Out
Make sure you brush up on your leasehold knowledge before the interview. Understand common lease terms, compliance issues, and how to interpret complex leases. This will not only show your expertise but also demonstrate your commitment to delivering excellence.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your previous leadership experiences. Share specific examples of how you've successfully led a team through challenges, handled escalations, or improved processes. This will highlight your capability to manage and inspire others.
✨Prepare for Complex Case Scenarios
Anticipate questions about handling complex casework and customer disputes. Think of real-life examples where you navigated tricky situations, such as lease breaches or probates. This will help you illustrate your problem-solving skills and ability to maintain client confidence.
✨Align with Their Values
Familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how you embody these values in your work. This alignment will show that you're not just a fit for the role, but also for their company culture.
