At a Glance
- Tasks: Lead a team to support customers with complex needs in sustaining their tenancies.
- Company: Pinnacle Group, a leader in social housing and customer experience.
- Benefits: Competitive salary of £45,000 plus various employee benefits.
- Other info: Permanent position with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership experience and a background in social housing or tenancy support.
The predicted salary is between 45000 - 45000 € per year.
Pinnacle Group is looking for an experienced Team Leader to lead the Outreach Support Service within its Homes Customer Experience team. This role involves supporting customers with complex needs to sustain their tenancies through a structured outreach model.
The ideal candidate will possess strong leadership skills and a proven track record in social housing, focusing on tenancy support and financial resilience.
This permanent position offers a salary of £45,000, with various employee benefits.
Lead: Proactive Outreach & Tenancy Support employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and innovation thrive. With a focus on social housing and community impact, employees benefit from comprehensive training opportunities, competitive salaries, and a commitment to work-life balance, making it an ideal place for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lead: Proactive Outreach & Tenancy Support
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work at Pinnacle Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams or supported customers with complex needs. We want to see your passion for making a difference!
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've helped tenants sustain their tenancies. We love hearing about your problem-solving skills and how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely interested in joining our team.
We think you need these skills to ace Lead: Proactive Outreach & Tenancy Support
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've successfully led teams in the past, especially in social housing or similar fields.
Focus on Relevant Experience:Tailor your application to showcase your experience with tenancy support and working with customers who have complex needs. We’re looking for specific examples that demonstrate your ability to make a difference.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read and get straight to the important stuff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you understand the ins and outs of tenancy support and outreach services. Brush up on your knowledge about social housing, especially how it relates to financial resilience. This will show that you're not just interested in the role but are genuinely passionate about making a difference.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you motivated others and tackled challenges. Pinnacle Group is looking for someone who can inspire their team, so be ready to discuss your leadership style and how it aligns with their values.
✨Understand Their Mission
Research Pinnacle Group’s mission and values. Be prepared to discuss how your personal values align with theirs, especially in terms of supporting customers with complex needs. This will demonstrate that you’re not just a fit for the role, but also for the company culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about their outreach model or how they measure success in tenancy support. Asking questions shows that you’re engaged and serious about the position, plus it gives you a chance to assess if this is the right fit for you too.
