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- Tasks: Join us as an Income Collection Officer, managing rent and service charge collections.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working with 4 days in the office and 1 day from home, plus great perks.
- Why this job: Be part of a people-first culture that values trust, respect, and excellence.
- Qualifications: Experience in income management and strong numerical skills are essential.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group are looking for an Income Collection Officer to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.
You will be joining our Housing Team based in Holborn. The Housing team operates a large mixed portfolio of new and existing Affordable Homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
This is a 4-day office-based role with 1 day working from home.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Contact leaseholders to recover outstanding charges using all available methods, letter, emails, telephone, and text messages as necessary.
- Raise late payment charges; agree and monitor repayment plans.
- To provide aging debt reports for the Income Manage.
- Referring accounts to solicitors and liaising with them to obtain settlement of outstanding arrears balances.
- To take ownership of any customer complaints or queries, liaise with the leasehold team to resolve them and provide timely feedback to the customer.
- To attend quarterly AOD meetings with the property Manager and client accountant.
Key requirements:
- Income Management experience within Housing
- Knowledge of welfare benefits, housing benefit, Universal Credit, income and debt recovery
- Strong numerical and reporting skills.
- Proficient in MS office applications (Word, Excel, Outlook)
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
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Income Collection Officer employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Income Collection Officer role. Understanding the specific tasks, such as contacting leaseholders and managing repayment plans, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local housing events or join online forums to connect with others in income management. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your numerical and reporting skills. Since strong numerical abilities are crucial for this role, consider taking a short course or using online resources to enhance your proficiency in data analysis and reporting.
✨Tip Number 4
Research Pinnacle Group's values and culture. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates and show that you're a good fit for their team.
We think you need these skills to ace Income Collection Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Income Collection Officer position at Pinnacle Group. Understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in income management or housing. Be specific about your achievements in debt recovery and how you've contributed to maximising income recovery in past roles.
Showcase Your Skills: Make sure to highlight your numerical and reporting skills, as well as your proficiency in MS Office applications. Provide examples of how you've used these skills in previous positions to support your application.
Align with Company Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Reflect these values in your application by providing examples of how you've demonstrated them in your work or interactions with clients and colleagues.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Income Collection Officer. Familiarise yourself with income collection duties, especially in relation to rent and service charges, as well as the importance of maximising income recovery.
✨Showcase Your Experience
Be prepared to discuss your previous experience in income management within housing. Highlight any specific achievements or challenges you've faced, particularly those that demonstrate your ability to handle arrears and customer complaints effectively.
✨Demonstrate Your Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think of examples from your past work where you embodied these values, and be ready to share them during the interview.
✨Prepare for Technical Questions
Since the role requires strong numerical and reporting skills, brush up on relevant software like MS Office, especially Excel. Be ready to answer questions about how you would use these tools to generate reports or manage data effectively.
