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- Tasks: Manage tenant inquiries and ensure compliance with housing policies.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working hours, career development opportunities, and discounts at popular retailers.
- Why this job: Make a positive impact on communities while working in a supportive, values-driven culture.
- Qualifications: Full driving license and experience in housing management or customer service required.
- Other info: Frequent travel to various locations is part of the role.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group are looking for a dedicated Housing Officer to manage and support our residents effectively. You will be joining our Homes team based in Birmingham. Your responsibilities will include handling tenant inquiries, managing housing allocations, ensuring compliance with housing policies, and addressing any issues that arise within the community. You will need excellent communication skills, a strong understanding of housing regulations, and a compassionate approach to customer service. If you are passionate about making a positive impact on people\’s lives and supporting vibrant communities, we would love to hear from you.
This role requires frequent travel to Turn Hill, Shrewsbury, Shawbury and Kineton. The working hours are Monday – Friday 8.30am – 4.30pm.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Deliver occupancy cycle services including pre-move out, move out, pre-move in, move in, and 14-day observation visits, ensuring high standards and collaboration with industry partners.
- Work in partnership with RAMS to ensure homes meet contractual move-in standards, providing families with high-quality housing and a welcoming service.
Ensure move-out standards are met, applying recharges fairly and diplomatically using an evidence-based approach.
Identify and resolve health and safety concerns in homes and communities, contributing to a holistic patch service for families.
Liaise with local agencies, charities, and military support services to deliver joined-up support for families.
Support large-scale and short-notice moves, including regional/national travel and covering colleagues’ absences.
Lead and assist in resolving complaints and occupancy breaches, including drafting reports and formal responses.
Maintain accurate records in all operational systems, ensuring high-quality casework and compliance with procedures.
Key requirements:
- Full driving license
- Prior experience in public or private sector housing management, or a customer service-focused operational environment.
- Demonstrates commitment to and passion for providing enhanced services to service families
- Good standard of numeracy and literacy
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Housing Officer employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing regulations and policies relevant to the Birmingham area. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role and its responsibilities.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked at Pinnacle Group. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled tenant inquiries or resolved complaints. Having concrete examples ready will showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Since the role involves frequent travel, ensure you have a reliable plan for transportation. Being able to discuss your travel arrangements confidently can reflect your readiness and commitment to fulfilling the job requirements.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Officer at Pinnacle Group. Familiarise yourself with their values and how they align with your own experiences and skills.
Tailor Your CV: Highlight relevant experience in housing management or customer service in your CV. Use specific examples that demonstrate your communication skills and understanding of housing regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting communities and your commitment to the values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Mention any relevant experiences that illustrate your ability to handle tenant inquiries and resolve issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Officer. Familiarise yourself with tenant inquiries, housing allocations, and compliance with housing policies. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've effectively communicated with residents or clients in the past. Highlight your ability to listen, empathise, and resolve issues, as these are crucial for supporting vibrant communities.
✨Demonstrate Your Commitment to Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Be ready to discuss how you embody these values in your work. Share specific instances where you've demonstrated these principles in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints or occupancy breaches. Think of relevant experiences where you successfully resolved issues and be prepared to explain your thought process.