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- Tasks: Manage multi-site facility contracts and ensure high cleanliness standards.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy diverse benefits like additional leave, pension plans, and retail discounts.
- Why this job: Join a people-first organisation with a strong values-driven culture and community impact.
- Qualifications: Experience in facilities management and full profit and loss accountability required.
- Other info: We welcome applications from all backgrounds to enhance our inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
# Contract Manager## Job IntroductionPinnacle Group is seeking an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi-site contract delivering cleaning, bulk waste collection and grounds maintenance services. You will be responsible for ensuring all soft services are delivered to a consistently high standard, on time and within budget, while leading recruitment and training, monitoring performance, managing budgets and ensuring full health and safety compliance. Building strong relationships with clients, stakeholders and tenants will be key to maintaining service quality and driving operational excellence.Our Soft Facilities Management division delivers essential services to homes, schools, universities and public sector organisations – including housing providers and blue light authorities.The ideal candidate will have proven experience managing outsourced soft services contracts within the facilities management sector, with a strong focus on service quality and tenant satisfaction. You will demonstrate effective financial control, strong analytical and reporting skills, and the ability to conduct audits, inspections and risk assessments while driving continuous improvement. If you are passionate about people, high-quality service delivery and creating clean, safe, welcoming environments, this role offers an exciting opportunity to make a meaningful impact.The role requires travel to Vauxhall, Stockwell and Kennington. The working hours are 7.30am – 3.30pm, Monday – Friday. An electric vehicle will be provided.**Who we are**Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We\’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. **Who we\’re looking for**We\’re looking for someone who, alongside the key criteria below, will sign up to of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities will include: * Conduct regular audits, inspections and risk assessments to maintain high operational standards.* Ensure all services meet contract specifications, KPIs and site-specific Health & Safety plans.* Lead, manage and support on-site teams, including overseeing recruitment, onboarding, training, rota planning and performance management.* Provide day‐to‐day supervision and motivation to cleaning, grounds and bulk collection teams, ensuring consistent service delivery across all sites.* Manage subcontractors, ensuring compliance, quality standards and safe working practices.* Carry out estate walkabouts and liaise with residents, housing officers and local stakeholders.* Assist in managing and monitoring the contract budget to ensure expenditure stays within agreed limits.* Ensure full compliance with health, safety and environmental legislation across all operations.* Respond to incidents, hazards and service issues promptly and implement corrective actions.* Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.* Manage customer feedback and handle service escalations effectively.* Maintain strong client relationships through clear communication and consistent performance.Key Requirements* Proven experience managing soft FM services, specifically cleaning and grounds maintenance.* Strong people-management experience, including leading dispersed teams, supervising frontline staff, setting performance standards and supporting development.* Experience managing contracts of £1m or above, with strong commercial and operational oversight.* Strong budget management skills, including exposure to full profit and loss accountability.* Demonstrable experience delivering facilities management services across multi-site environments.* Solid knowledge of health & safety regulations, compliance standards and industry best practice.* Full UK driving licence.* IOSH Managing Safely (or equivalent) is advantageous.**Our offer**The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company CarCompany Bonus### Contract Manager* **Salary** £42500 – £45000* **Frequency** Annual* **Job Reference** P2222* **Contract Type** Permanent* **Closing Date** 26 February, 2026* **Job Category** Manager* **Business Unit** Soft FM* **Location** Tulse Hill, London, United Kingdom* **Posted on** 23 January, 2026#J-18808-Ljbffr
Contract Manager employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning and facilities management standards that Pinnacle Group upholds. Understanding their values of Trust, Respect, Involve, Challenge, and Deliver Excellence will help you align your approach during interviews.
✨Tip Number 2
Highlight your experience in managing multi-site contracts effectively. Be prepared to discuss specific examples where you've successfully maintained high standards while managing budgets and client relations.
✨Tip Number 3
Demonstrate your leadership skills by sharing instances where you've motivated large teams to achieve operational excellence. This will show your potential to lead within the Soft FM team.
✨Tip Number 4
Prepare to discuss your approach to health and safety compliance, as this is a key responsibility in the role. Being able to articulate your strategies for ensuring safety and efficiency will set you apart from other candidates.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in contract management, people management, and facilities services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with multi-site facility contracts, budget management, and compliance with health and safety standards. Use specific examples to demonstrate your achievements in these areas.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your professional life.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Contract Manager role.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Showcase Your People Management Skills
As a Contract Manager, you'll be leading large teams. Be prepared to discuss your experience in managing and motivating teams, including any specific examples of how you've successfully trained or developed staff in the past.
✨Demonstrate Your Understanding of Compliance
Familiarise yourself with contract compliance, KPIs, and health and safety regulations relevant to facilities management. Be ready to explain how you ensure these standards are met in your previous roles.
✨Highlight Your Financial Acumen
Since the role involves profit and loss accountability, be prepared to discuss your experience with budget management. Share specific examples of how you've optimised operations to stay within budget while maintaining high service standards.
✨Align with Company Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Research these values and think about how your personal values align with them. Be ready to share examples that demonstrate your commitment to these principles.
