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- Tasks: Manage multi-site facility contracts and ensure high cleanliness standards.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy diverse benefits like additional leave, pension plans, and retail discounts.
- Why this job: Join a people-first organisation with a strong values-driven culture and community impact.
- Qualifications: Experience in facilities management and full profit and loss accountability required.
- Other info: We welcome applications from all backgrounds to enhance our inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for an experienced Contract Manager to manage the Soft Services of cleaning, bulk collection and grounds maintenance.You will be responsible for managing multi-site facilities contracts, ensuring services are delivered to high standards, on time and within budget.You will oversee recruitment and training, managing budgets and performance, ensuring health & safety compliance and maintaining strong client relationships. You will be joiningour Soft FM team based in East London, travel to Tower Hamlet and Wembley will be required. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained.
The working hours are 7.30am – 3.30pm, Monday – Friday. A company van and a fuel card will be provided.
The ideal candidate will have proven experience managing outsourced service contracts within the facilities management sector, with a strong focus on service quality and tenant satisfaction. They will demonstrate effective budget control, along with robust financial and performance monitoring skills. A solid understanding of health and safety regulations is essential.The role involves conducting audits, inspections and risk assessments, as well as managing feedback and driving continuous improvement.If you are passionate about people and delivering high-quality services, this could be the right opportunity for you.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Conduct risk assessments and regular audits and supervise operations to maintain high standards.
- Ensure all services are delivered in line with contract specifications, KPIs, and site-specific Health and Safety plans.
- Recruit, supervise, and support on-site staff or subcontractors.
- Conduct local walkabouts and interface with residents and housing officers.
- Assist in managing the contract budget, ensuring expenditures remain within budget.
- Ensure all operations are fully compliant with health, safety and environmental legislation.
- Address incidents or hazards and implement corrective actions.
- Drive initiatives for continuous improvement and customer satisfaction.
- Handle feedback and service escalations effectively.
Key requirements:
- Proven experience in managing soft facilities services in cleaning and grounds maintenance.
- Experience with budget management and full profit and loss accountability.
- Demonstrable track record in facilities management, particularly in a multi-site environment.
- Knowledge of health and safety regulations, compliance standards, and best practices in facilities management.
- Full driving licence
- IOSH Managing Safely Qualification or equivalent is advantageous
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Contract Manager employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning and facilities management standards that Pinnacle Group upholds. Understanding their values of Trust, Respect, Involve, Challenge, and Deliver Excellence will help you align your approach during interviews.
✨Tip Number 2
Highlight your experience in managing multi-site contracts effectively. Be prepared to discuss specific examples where you've successfully maintained high standards while managing budgets and client relations.
✨Tip Number 3
Demonstrate your leadership skills by sharing instances where you've motivated large teams to achieve operational excellence. This will show your potential to lead within the Soft FM team.
✨Tip Number 4
Prepare to discuss your approach to health and safety compliance, as this is a key responsibility in the role. Being able to articulate your strategies for ensuring safety and efficiency will set you apart from other candidates.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in contract management, people management, and facilities services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with multi-site facility contracts, budget management, and compliance with health and safety standards. Use specific examples to demonstrate your achievements in these areas.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your professional life.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Contract Manager role.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Showcase Your People Management Skills
As a Contract Manager, you'll be leading large teams. Be prepared to discuss your experience in managing and motivating teams, including any specific examples of how you've successfully trained or developed staff in the past.
✨Demonstrate Your Understanding of Compliance
Familiarise yourself with contract compliance, KPIs, and health and safety regulations relevant to facilities management. Be ready to explain how you ensure these standards are met in your previous roles.
✨Highlight Your Financial Acumen
Since the role involves profit and loss accountability, be prepared to discuss your experience with budget management. Share specific examples of how you've optimised operations to stay within budget while maintaining high service standards.
✨Align with Company Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Research these values and think about how your personal values align with them. Be ready to share examples that demonstrate your commitment to these principles.
