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- Tasks: Oversee cleaning and maintenance services, ensuring high standards and client satisfaction.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy competitive salary, flexible working, and a range of employee perks.
- Other info: Inclusive culture with opportunities for personal development and career growth.
- Why this job: Make a meaningful impact in communities while developing your career in facilities management.
- Qualifications: Experience in managing soft FM services and strong people-management skills required.
The predicted salary is between 42500 - 45000 £ per year.
Pinnacle Group is seeking an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi-site contract delivering cleaning, bulk waste collection and grounds maintenance services. You will be responsible for ensuring all soft services are delivered to a consistently high standard, on time and within budget, while leading recruitment and training, monitoring performance, managing budgets and ensuring full health and safety compliance. Building strong relationships with clients, stakeholders and tenants will be key to maintaining service quality and driving operational excellence.
Our Soft Facilities Management division delivers essential services to homes, schools, universities and public sector organisations – including housing providers and blue light authorities.
The ideal candidate will have proven experience managing outsourced soft services contracts within the facilities management sector, with a strong focus on service quality and tenant satisfaction. You will demonstrate effective financial control, strong analytical and reporting skills, and the ability to conduct audits, inspections and risk assessments while driving continuous improvement. If you are passionate about people, high-quality service delivery and creating clean, safe, welcoming environments, this role offers an exciting opportunity to make a meaningful impact.
The role requires travel to Vauxhall, Stockwell and Kennington. The working hours are 7.30am - 3.30pm, Monday - Friday. An electric vehicle will be provided.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
- Conduct regular audits, inspections and risk assessments to maintain high operational standards.
- Ensure all services meet contract specifications, KPIs and site-specific Health & Safety plans.
- Lead, manage and support on-site teams, including overseeing recruitment, onboarding, training, rota planning and performance management.
- Provide day-to-day supervision and motivation to cleaning, grounds and bulk collection teams, ensuring consistent service delivery across all sites.
- Manage subcontractors, ensuring compliance, quality standards and safe working practices.
- Carry out estate walkabouts and liaise with residents, housing officers and local stakeholders.
- Assist in managing and monitoring the contract budget to ensure expenditure stays within agreed limits.
- Ensure full compliance with health, safety and environmental legislation across all operations.
- Respond to incidents, hazards and service issues promptly and implement corrective actions.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Manage customer feedback and handle service escalations effectively.
- Maintain strong client relationships through clear communication and consistent performance.
Key Requirements
- Proven experience managing soft FM services, specifically cleaning and grounds maintenance.
- Strong people-management experience, including leading dispersed teams, supervising frontline staff, setting performance standards and supporting development.
- Experience managing contracts of £1m or above, with strong commercial and operational oversight.
- Strong budget management skills, including exposure to full profit and loss accountability.
- Demonstrable experience delivering facilities management services across multi-site environments.
- Solid knowledge of health & safety regulations, compliance standards and industry best practice.
- Full UK driving licence.
- IOSH Managing Safely (or equivalent) is advantageous.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Contract Manager employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and its values. Understand their approach to service quality and client relationships. Tailor your answers to show how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples where you improved service delivery or managed budgets effectively. Use metrics to highlight your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and summarising how you can add value can leave a lasting impression. Plus, it shows you’re genuinely keen on the opportunity.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contract Manager role. Highlight your experience in managing soft FM services and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Showcase Your People Skills: Since this role involves leading teams and building relationships, be sure to include examples of how you've successfully managed teams and improved service delivery in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you brush up on your knowledge of soft facilities management, especially cleaning and grounds maintenance. Be ready to discuss your previous experience managing contracts, focusing on how you ensured service quality and tenant satisfaction.
✨Showcase Your People Skills
Since this role involves leading teams and building relationships, prepare examples that highlight your people-management experience. Think about times when you motivated a team or resolved conflicts effectively.
✨Be Budget Savvy
Familiarise yourself with budget management principles, especially if you've handled contracts worth over £1m. Be prepared to discuss how you’ve managed budgets in the past and any strategies you used to keep expenditures within limits.
✨Health & Safety is Key
Understand the health and safety regulations relevant to facilities management. Be ready to talk about how you've ensured compliance in previous roles and any audits or inspections you've conducted to maintain high operational standards.