At a Glance
- Tasks: Provide exceptional front-of-house services and assist residents and visitors.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy competitive salary, flexible working, and a range of employee benefits.
- Other info: Inclusive culture with opportunities for personal development and career progression.
- Why this job: Be the friendly face of a vibrant community and make a real difference.
- Qualifications: Excellent communication skills and experience in customer service required.
The predicted salary is between 28000 - 28000 £ per year.
Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based on a luxury, high-end housing site in Battersea.
Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.
Your responsibilities will include:
- Greeting and assisting guests
- Managing building access
- Handling inquiries
- Ensuring a welcoming environment
You will need excellent communication skills, a friendly demeanour, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
This is a full-time role to work on a 4 days on, 4 days off basis, from 7am to 7pm and is located at Prince of Wales Drive, Battersea.
Key responsibilities:
- To greet all residents in a polite, professional manner using either their name or “Sir” or “Madam”.
- Monitor the inbox and answer all emails in a timely manner.
- Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book.
- Patrol the site and report any repairs or criminal activity to the Property Manager.
- Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal.
- Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager.
- To report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
- Ensure all Front Desk and lobby areas must be kept clean and tidy at all times.
- Obtain monthly meter reads for all communal electricity meters.
Key requirements:
- Good levels of spoken and written English/grammar.
- Experience of working with the public is essential, ideally in a 5* service related, customer facing capacity.
- Must hold a valid SIA Licence.
- CCTV Licence preferred.
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Concierge Officer in City of London employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the luxurious setting of Battersea, our Concierge Officers enjoy a supportive environment with comprehensive benefits, including flexible working arrangements, private medical insurance, and personal development plans, all while being part of a diverse team dedicated to delivering excellence in community services.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in City of London
✨Tip Number 1
First things first, make sure you know the company inside out. Research Pinnacle Group and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission of delivering excellence.
✨Tip Number 2
Practice your communication skills! As a Concierge Officer, you’ll be the face of our community. Role-play common scenarios with a friend or family member to get comfortable with greeting residents and handling inquiries like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury setting like Battersea. Wear something smart and professional that reflects the high standards we uphold at Pinnacle Group.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our vibrant community.
We think you need these skills to ace Concierge Officer in City of London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly demeanour and passion for customer service.
Tailor Your Application:Make sure to customise your application to highlight your experience in front-of-house services. Mention any relevant roles where you’ve greeted guests or managed inquiries, as this will show us you’re a perfect fit for the Concierge Officer role.
Proofread, Proofread, Proofread!:Good levels of spoken and written English are key for this position. Before hitting send, double-check your application for any typos or grammatical errors. A polished application shows us you pay attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Concierge Officer. Familiarise yourself with tasks like greeting residents, managing building access, and handling inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your friendly demeanour and ability to handle difficult situations with grace.
✨Practice Professional Communication
Excellent communication skills are crucial for this role. During the interview, practice speaking clearly and confidently. Use polite language and remember to address the interviewer respectfully, as you would with residents or guests.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to solve problems on the spot, especially in a customer-facing environment. Be ready to discuss how you would handle common issues that may arise in a concierge role, such as managing visitor access or dealing with complaints.
