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- Tasks: Greet guests, manage access, and ensure a welcoming environment daily.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services.
- Benefits: Enjoy diverse benefits like additional leave, pension plans, and retail discounts.
- Why this job: Join a people-first culture and make a real impact in a vibrant community.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Full-time role at Prince of Wales Drive, Wandsworth, with a focus on inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based in Wandsworth. Your responsibilities will include greeting and assisting guests, managing building access, handling inquiries, and ensuring a welcoming environment. You will need excellent communication skills, a friendly demeanour, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
This is a full-time role to work 37.5 hours a week and is located at Prince of Wales Drive, Wandsworth.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- To greet all residents in a polite, professional manner using either their name or “Sir” or “Madam”.
- Monitor the inbox and answer all emails in a timely manner.
- Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book.
- Patrol the site and report any repairs or criminal activity to the Property Manager
- Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal
- Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager
- To report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
- Ensure all Front Desk and lobby areas must be kept clean and tidy at all times.
- Obtain monthly meter reads for all communal electricity meters.
Key requirements:
- Good levels of spoken and written English/grammar.
- Experience of working with the public is essential, ideally in a 5* service related, customer facing capacity.
- Must hold a valid SIA Licence.
- CCTV Licence preferred
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Concierge employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area around Wandsworth. Knowing the best routes, nearby amenities, and local attractions can help you provide better service to residents and visitors, making you stand out as a knowledgeable Concierge.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to greet guests warmly and handle inquiries smoothly is crucial for this role, so honing these skills will give you an edge.
✨Tip Number 3
Consider obtaining or renewing your SIA Licence if you haven't already. This is a key requirement for the role, and having it ready will show your commitment and readiness to take on the responsibilities of a Concierge.
✨Tip Number 4
Demonstrate your customer service passion by volunteering or working in roles that require interaction with the public. This experience will not only enhance your CV but also prepare you for the dynamic environment at Pinnacle Group.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concierge at Pinnacle Group. Highlight your relevant experience in customer service and any specific skills that align with their requirements.
Tailor Your CV: Customise your CV to reflect your experience in front-of-house services and working with the public. Emphasise your communication skills, friendly demeanour, and any previous roles that demonstrate your ability to provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention how your values align with those of Pinnacle Group, particularly Trust, Respect, Involve, Challenge, and Deliver Excellence.
Proofread Your Application: Ensure that your application is free from grammatical errors and typos. A well-written application reflects your attention to detail and professionalism, which are crucial for a role in customer-facing positions.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Showcase Your Customer Service Skills
As a Concierge, your primary role is to provide exceptional customer service. Be prepared to share specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering excellence.
✨Familiarise Yourself with the Company Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure you understand these values and think of ways you can embody them in your role. During the interview, reference these values when discussing your approach to work.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing emergencies. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Demonstrate Your Communication Skills
Excellent communication is key for a Concierge. During the interview, be clear and articulate in your responses. Show that you can engage with people effectively, whether it's through your tone, body language, or the way you structure your answers.
