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- Tasks: Manage compliance and helpdesk operations for schools, ensuring top-notch service delivery.
- Company: Pinnacle Group is a leading UK provider of housing and neighbourhood services with a people-first culture.
- Benefits: Enjoy diverse benefits including additional leave, pension plans, and retail discounts.
- Other info: We value diversity and encourage applications from all backgrounds, including ex-armed forces personnel.
- Why this job: Join a supportive team focused on community impact and personal growth in a dynamic environment.
- Qualifications: Experience in Facilities Management and health & safety qualifications like IOSH or NEBOSH are essential.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for a motivated, experienced and knowledgeable Compliance and Helpdesk Manager to work out of our office in Thorpe-le-Soken, Clacton. You will be joining our Total FM team who provide integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best. This will be working on our Clacton Schools contract and you will be responsible for managing and supporting the performance of our central hub team, overseeing the delivery of compliance and maintaining a close working relationship with clients, councils, schools and community groups.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Supporting the Contract Manager with key services at the schools and minimize penalty deductions.
- Deliver key areas of compliance making sure Pinnacle are working in line with regulations and Health & Safety.
- Support Audits in Clacton and other contracts as required.
- Meet agreed budgets as advised by the Contract Manager.
- Provide direct line management to office staff and helpdesk staff.
- Support the Site Managers management of Rota’s, non-attendance, return to work interviews and disciplinary procedures and performance reviews.
- Frequent recorded monitoring/audit of sites to review standards and performance.
- Develop training documentation and workshops and ensure all staff receive appropriate training and development including a documented annual review.
Key requirements:
- Previous experience of Facilities Management (PFI would be an advantage).
- IOSH / NEBOSH or similar health and safety qualification.
- Knowledge of H&S, Environmental Legislation and Practice relating to FM.
- Organisational and time management Skills.
- Used and understand CAFM Asset Management packages.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
Location: Thorpe-le-Soken, Clacton on Sea, United Kingdom
Compliance and Helpdesk Manager employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Helpdesk Manager
✨Tip Number 1
Familiarise yourself with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the specific compliance regulations and health and safety standards relevant to the education sector. Being able to discuss these in detail will showcase your expertise and commitment to maintaining high standards in your role.
✨Tip Number 3
Network with professionals in the Facilities Management sector, especially those with experience in PFI contracts. Engaging with industry peers can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss your experience with CAFM Asset Management packages in detail. Highlight specific instances where you've successfully used these tools to improve compliance or operational efficiency, as this will be crucial for the role.
We think you need these skills to ace Compliance and Helpdesk Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of Compliance and Helpdesk Manager.
Highlight Relevant Experience: Emphasise your previous experience in Facilities Management, particularly any work related to compliance and health and safety. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Your Values: Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Make sure to reflect these values in your application by providing examples of how you embody them in your professional life.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at pinnaclegroup.co.uk
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Pinnacle Group's values: Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Compliance Knowledge
Given the role's focus on compliance, be ready to discuss your understanding of health and safety regulations and environmental legislation. Prepare specific examples of how you've ensured compliance in previous roles, particularly in Facilities Management.
✨Demonstrate Leadership Skills
As a Compliance and Helpdesk Manager, you'll be managing teams. Highlight your leadership experience by discussing how you've supported staff development, managed performance reviews, or handled disciplinary procedures in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle compliance issues. Think about potential challenges you might face in this role and how you would address them, especially in relation to managing client relationships and audits.