At a Glance
- Tasks: Lead a team to deliver top-notch client accounting services and ensure compliance.
- Company: Join Pinnacle Group, a leading provider of housing and community services.
- Benefits: Enjoy flexible working, enhanced pension, private medical insurance, and more.
- Other info: Be part of a diverse, inclusive culture that supports your growth.
- Why this job: Make a real impact in housing management while developing your leadership skills.
- Qualifications: Strong accounting skills and proven management experience required.
The predicted salary is between 60000 - 65000 £ per year.
Pinnacle Group are looking for an experienced Client Account Manager to join the Homes Income Team within the Homes division to lead a team of client accountants and account administrators during a period of transition. You will ensure the team delivers an efficient, high-quality and valued service to our clients and end customers alike. With a natural attention to detail and strong people management skills, you will help deliver our best-in-class ambition through the development of robust processes, a high-performing team, and a customer-centric approach. Performing an important role in the business, you will act as a key point of contact for operational colleagues and other internal stakeholders. The role also has an external focus, meeting with clients to present reports and discuss performance.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be a qualified or highly experienced finance professional with a strong background in financial reporting and team leadership. They will bring solid technical accounting expertise, with the ability to maintain accuracy, control and compliance in a deadline-driven environment. Comfortable in a client-facing role, they will be confident presenting financial information, building relationships, and influencing stakeholders both internally and externally. Experience within the housing, property or public sector would be advantageous.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time - reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
- Provide day-to-day management, training and support to a team of client accountants and accounts administrators who collectively provide property accounting services to our clients.
- Foster a high-performance culture focused on continuous improvement, accountability, and customer service.
- Build and develop a “best in class” team to ensure client reporting is up to standard and KPIs are met.
- Ensure client accounts are prepared in line with client deadlines to meet KPIs, as well as statutory deadlines.
- Act as a primary finance contact for internal departments and external clients regarding contract performance and reporting on all accounting and income related issues.
- Collaborate with operational teams to ensure financial alignment with service delivery.
- Ensure compliance with all relevant housing regulations, financial governance standards, and internal controls.
- Keep abreast of changes in housing legislation and accounting policies.
- Support internal and external audits related to client accounts and income collection.
- Champion the use of financial systems and data analytics to support team performance.
Key requirements:
- Strong accounting skills backed by a qualification or sound working experience.
- Proven management experience in a finance role preferably within the housing, property or public sectors, ideally with knowledge of social housing governance frameworks and regulatory requirements.
- Ability to plan and prioritise effectively to meet changing priorities and demands.
- Proven ability to meet financial reporting deadlines.
- Strong end to end service charge accounting experience, including budgeting, year-end accounts, accruals, prepayments, voids and statutory deadlines.
- Proactive communicator able to collaborate effectively with clients, auditors and internal teams.
- Experience with MRI Qube or similar property management systems is advantageous.
- Up-to-date knowledge of housing regulations and financial reporting standards.
- A self-starter with a strong sense of urgency and delivery skills.
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Client Accounts Manager employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in Holborn, London, the company provides a range of benefits including flexible working arrangements, enhanced pension schemes, and personal development plans, ensuring that employees are well-equipped to thrive in their roles while contributing to meaningful community services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Accounts Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing and finance sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising your pitch. Make sure you can confidently discuss your experience in financial reporting and team management. Use examples that showcase your ability to build relationships and influence stakeholders – that’s what they want to hear!
✨Tip Number 3
Don’t forget to research Pinnacle Group! Understand their values and how they operate within the housing sector. Tailor your conversations to reflect your alignment with their mission and how you can contribute to their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Don’t hesitate – get your application in and let’s make great things happen together!
We think you need these skills to ace Client Accounts Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Accounts Manager role. Highlight your experience in financial reporting and team leadership, and don’t forget to showcase your people management skills. We want to see how you can bring our values to life!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with our core values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Let us know how you can contribute to our high-performance culture.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've met KPIs or improved processes. We love seeing how you’ve made a difference in previous positions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Numbers
As a Client Accounts Manager, you'll need to demonstrate your strong accounting skills. Brush up on key financial metrics and be ready to discuss how you've managed budgets, year-end accounts, and compliance with financial regulations in your previous roles.
✨Showcase Your Leadership Style
This role requires effective team management. Prepare examples of how you've fostered a high-performance culture in your past positions. Think about specific instances where you trained or supported your team to achieve their goals and how you handled challenges.
✨Client-Facing Confidence
Since you'll be meeting clients and presenting reports, practice articulating complex financial information clearly and confidently. Consider doing mock presentations to friends or family to refine your delivery and ensure you can engage stakeholders effectively.
✨Stay Updated on Regulations
Make sure you're familiar with the latest housing regulations and financial reporting standards. Being able to discuss recent changes and how they impact the role will show your commitment to compliance and your proactive approach to the industry.
