At a Glance
- Tasks: Provide exceptional front-of-house services and assist residents and visitors.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy competitive salary, flexible working, and a range of employee benefits.
- Other info: Inclusive culture with opportunities for personal development and career progression.
- Why this job: Be the friendly face of a vibrant community and make a real difference.
- Qualifications: Must have excellent communication skills and a valid SIA Licence.
The predicted salary is between 29000 - 29741 £ per year.
Pinnacle Group are looking for a professional Concierge to provide exceptional front-of-house services to our residents and visitors. You will be joining our Homes team based on a luxury, high-end housing site in Bromley by Bow.
Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.
Your responsibilities will include greeting and assisting guests, managing building access, handling inquiries, and ensuring a welcoming environment. You will need excellent communication skills, a friendly demeanour, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
This is a full-time role to work on a 4 days on, 4 days off basis, 7am to 7pm and is located at St Andrews Village.
A valid SIA Licence is an ESSENTIAL requirement for this role.
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- To greet all residents in a polite, professional manner using either their name or “Sir” or “Madam”.
- Monitor the inbox and answer all emails in a timely manner.
- Ensure that all visitors and contractors are signed in and out of site via the appropriate form or book.
- Patrol the site and report any repairs or criminal activity to the Property Manager.
- Assist residents with the safe storage of parcels delivered, logging all packages through the Ark Portal.
- Issue contractors with keys, fobs, and access codes when they have signed into the registration book, providing they have written consent from the Property Manager.
- To report any fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.
- Ensure all Front Desk and lobby areas must be kept clean and tidy at all times.
- Obtain monthly meter reads for all communal electricity meters.
Key requirements:
- Good levels of spoken and written English/grammar.
- Experience of working in a high-end, luxury residential concierge setting.
- Must hold a valid SIA Licence.
- CCTV Licence preferred.
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Concierge Officer in Bromley employer: pinnaclegroup.co.uk
Pinnacle Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the luxurious setting of Bromley by Bow, our Concierge Officers enjoy a supportive environment with comprehensive benefits, including flexible working arrangements, private medical insurance, and continuous development opportunities, all while being part of a diverse team committed to delivering excellence in community services.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in Bromley
✨Tip Number 1
First things first, make sure you know the company inside out. Research Pinnacle Group and understand their values and culture. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get the chance to meet with them, be yourself! Showcase your friendly demeanour and excellent communication skills. Remember, they’re looking for someone who can create a welcoming environment, so let your personality shine through.
✨Tip Number 3
Don’t forget to prepare some questions to ask during your interview. This shows that you’re engaged and serious about the role. Ask about their expectations for the Concierge Officer and how you can contribute to maintaining a vibrant community.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to highlight your passion for delivering outstanding customer service right from the start.
We think you need these skills to ace Concierge Officer in Bromley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see how you connect with people, so don’t be afraid to show a bit of who you are!
Tailor Your Application:Make sure to customise your application to highlight your experience in high-end concierge settings. We’re looking for specific examples that demonstrate your customer service skills and attention to detail.
Proofread Like a Pro:Good levels of spoken and written English are essential, so take the time to proofread your application. A few typos can make a big difference, and we want to see your best work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Pinnacle Group!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Officer. Familiarise yourself with the key tasks mentioned in the job description, like greeting residents and managing building access. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional front-of-house services, prepare examples from your past experiences where you've delivered outstanding customer service. Think of specific situations where you went above and beyond to assist someone, as this will highlight your friendly demeanour and strong sense of responsibility.
✨Practice Your Communication Skills
Excellent communication is crucial for this position. During the interview, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend or family member. This will help you articulate your thoughts better and ensure you come across as approachable and professional.
✨Emphasise Your Values Alignment
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs. Share examples of how you've embodied these values in your previous roles, which will show that you're not just a good fit for the job, but also for the company culture.
