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- Tasks: Help residents manage their rent and service charges while reducing arrears.
- Company: Join Pinnacle Group, a leading provider of housing services in the UK.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing and income collection is essential.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 33000 - 35000 £ per year.
Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you.
This is a remote role with ad hoc attendance to local offices or schemes.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies.
- Take ownership of individual performance targets and contribute to the overall success of the income collection service.
- Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager.
- Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery.
- Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints.
- Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met.
Key requirements:
- Experience working in a housing and income collection setting.
- Background in credit control with practical knowledge of income recovery processes.
- Confident using housing management systems to monitor and manage accounts.
- Solid understanding of the legal framework for housing including Pre-Action Protocols.
- Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit.
- Proficient in MS Office applications including Word, Excel and Outlook.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Income Collection Officer in Birmingham employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting communities and delivering excellent service.
✨Tip Number 3
Practice your communication skills! As an Income Collection Officer, you'll need to build trust with residents. Role-play challenging conversations with friends to boost your confidence and empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Pinnacle Group.
We think you need these skills to ace Income Collection Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Income Collection Officer role. Highlight your experience in housing and income collection, and don’t forget to mention any relevant skills like using housing management systems or knowledge of welfare benefits.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and empathy. Share specific examples of how you've successfully managed rent arrears or supported residents in the past.
Showcase Your Problem-Solving Skills: In your application, give examples of how you’ve tackled challenges in previous roles. Whether it’s resolving disputes or finding creative solutions for income recovery, we want to see your proactive approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Make sure you brush up on your knowledge of housing income management and welfare benefits. Familiarise yourself with the legal framework for housing, especially the Pre-Action Protocols. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Communication Skills
As an Income Collection Officer, you'll need to build trust and rapport with residents. Prepare examples of how you've successfully communicated in challenging situations. Think about times when you've resolved conflicts or helped someone through a tough time—these stories will resonate well.
✨Demonstrate Proactivity
Highlight your proactive approach to income recovery. Be ready to discuss specific strategies you've used to reduce arrears or improve collection rates. This could include anything from engaging with residents to collaborating with external agencies—show them you take ownership of your targets!
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
