Assistant Property Manager

Pinnacle Group are looking for an Assistant Property Manager to join our Homes Division and provide day-to-day support to the Property Management Team. This varied, customer-facing role includes administrative duties, site attendance and supporting Property Managers across their allocated patches. The successful candidate will act as an ambassador for Pinnacle Group, delivering excellent customer service and travelling between developments as required.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be proactive, organised, and confident managing a diverse workload in a fast-paced housing management environment. They will bring strong administrative skills, excellent communication and proven experience in affordable housing or property management. They should be comfortable working independently, supporting lettings and repairs coordination and engaging positively with residents and stakeholders. This is a remote role with travel required between West London and Essex.

Key responsibilities will include:

• Assist the Property Manager in managing the administration of the client's customer portal.
• Respond to housing management queries ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
• Support the Property Manager with all required block inspections and site attendance.
• Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
• Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
• Manage the void process including advertising properties, arranging void inspections.
• Communicate clearly and effectively with residents, managing the digital customer contact.
• Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
• Develop positive and effective relationships with individual residents, the client and other stakeholders.

Key requirements:

• Experience of affordable housing within a lettings and property management role, including handling repairs, voids and resident enquiries is advantageous.
• Strong administrative skills, with the ability to manage documentation, customer portals, and reporting with accuracy and efficiency.
• Excellent communication and customer service abilities, ensuring clear interactions with residents, clients, and stakeholders in a professional and supportive manner.
• Ability to work independently and proactively, managing a busy and varied workload across multiple sites while maintaining high standards of delivery.
• Good IT proficiency, including confidence using Word, Excel, and relevant housing or property management systems.

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans