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- Tasks: Support management with reporting and database updates while engaging with residents.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Why this job: Make a real difference in community engagement and service improvement.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Hybrid role with opportunities for personal development and career growth.
The predicted salary is between 24000 - 30000 £ per year.
Pinnacle Group are looking to recruit an Administrator to assist the manager with weekly reporting and updating the internal database system and resident queries. You will be joining our FM based in Tulse Hill. The Administrator who joins our FM team will play a key role in supporting the region’s transition to efficient working platforms and implementing new performance measures to secure continuous improvement through resident engagement. This is a Hybrid working role in which 3 days will be worked at our office in Tulse Hill, 2 days will be remote based. This is a full time permanent position working a total of 40 hours per week, 8am - 4pm Monday to Friday.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Assist management team to undertake service improvements through the provision of data analysis and business intelligence.
- Have knowledge and understanding of contract compliance in terms of specification/KPIs and ensure this is reflected in the performance management system.
- Ensure contractual requirements are met and exceeded in relation to cleaning, grounds maintenance and environmental standards.
- Responsible for undertaking frequent and robust Inspections. Promote and actively encourage resident engagement in the process, including the identification of active tenant and residents’ associations, panels and forums.
- Lead the development of the WFM product and ensure key stakeholders understand, support and buy into the technology, ensuring that it enhances the customer experience.
Key requirements:
- Excellent communication skills, verbal, written.
- Great organizational skills and attention to detail.
- Proficient in Microsoft Office applications, in particular: Word, Excel and Outlook.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Administrator employer: pinnaclegroup.co.uk
Contact Detail:
pinnaclegroup.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Pinnacle Group. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by researching common questions for administrators. Think about how your skills in data analysis and communication can shine through. We want to see you confidently showcase your organisational skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you articulate your thoughts clearly and show off your attention to detail, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pinnacle Group team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your experience with data analysis, communication skills, and any relevant software proficiency. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with ours at Pinnacle Group. Let us know how you can contribute to our mission of delivering excellence.
Showcase Your Organisational Skills: As an Administrator, organisation is key! In your application, give examples of how you've successfully managed tasks or projects in the past. We love seeing attention to detail and effective time management!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at pinnaclegroup.co.uk
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Administrator role. Familiarise yourself with data analysis, performance management systems, and how they relate to resident engagement. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Skills
Highlight your excellent communication and organisational skills during the interview. Prepare examples from your past experiences where you've successfully managed tasks or improved processes. This will help demonstrate that you embody the values of Trust, Respect, and Excellence that Pinnacle Group stands for.
✨Be Tech-Savvy
Since the role requires proficiency in Microsoft Office applications, especially Excel, be prepared to discuss your experience with these tools. You might even want to brush up on some advanced Excel functions or data analysis techniques to impress your interviewers.
✨Engage with Their Values
Pinnacle Group values community and engagement, so come ready to discuss how you can contribute to their mission. Think about ways you can promote resident engagement and support service improvements, and be ready to share your ideas during the interview.
