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- Tasks: Manage credit and collections, ensuring timely payments and accurate records.
- Company: Join a supportive finance team in Wellingborough with growth opportunities.
- Benefits: Training, development, and additional annual leave for long service.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Make a real impact on cash flow and customer relationships.
- Qualifications: Experience in credit control or finance, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wellingborough
Department: Accounts
Reports To: Finance Director
Employment Type: Full-Time, Monday to Friday
We are seeking a detail-oriented and proactive Credit Controller to manage the credit and collections process within our finance team. This role is responsible for ensuring timely payment of outstanding invoices, maintaining accurate records, generating invoices and supporting the business in minimising bad debt exposure and optimising cash flow.
Key Responsibilities
- Credit Control & Debt Collection
- Monitor customer accounts to identify overdue balances and outstanding debts
- Contact clients via phone, email, and written correspondence to chase overdue payments
- Maintain clear and up-to-date records of all customer communications, payment arrangements, and disputes
- Set and review credit limits based on company policy and customer credit risk assessments
- Initiate legal proceedings or escalate accounts to external collection agencies when necessary
- Customer Billing & Invoicing
- Raise and issue accurate invoices in a timely manner, ensuring alignment with internal billing procedures
- Liaise with the sales team to resolve invoice disputes or queries
- Payment Processing
- Handle secure customer payments via a virtual terminal, ensuring proper recording and reconciliation of transactions
- Reporting & Reconciliation
- Send regular account statements to customers and proactively follow up on overdue accounts
- Maintain the Monthly Owed Spreadsheet, updating with current customer and supplier payment statuses
- Ensure the Debtors Report on Evonet is kept accurate and up to date
- Other Duties
- Ad-hoc duties: Support the Finance Director on additional duties and financial tasks as required
Skills & Qualifications
- Prior experience in credit control or a related finance role
- Excellent communication and negotiation skills with a professional telephone manner
- Strong organisational and time-management abilities
- High attention to detail and data accuracy
- Proficiency in Microsoft Excel and financial systems (e.g. Evonet or similar)
- Experience using portals such as White Oaks is a strong advantage
- A qualification in finance, accounting, or business (e.g. AAT, ACCA part-qualified) is desirable but not essential
What We Offer
- Supportive work environment with opportunities for growth
- Training and development opportunities
- Employee Assistance Programme
- Length of service additional annual leave
Credit Controller employer: Pinnacle Windows
Contact Detail:
Pinnacle Windows Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work in credit control. A friendly chat can lead to job leads or insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’d handle overdue payments or disputes. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our finance team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your relevant experience in credit control and any specific skills that match the job description. We want to see how you can bring value to our finance team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for finance and how your proactive approach can help us optimise cash flow and minimise bad debt exposure.
Showcase Your Communication Skills: As a Credit Controller, communication is key. In your application, demonstrate your excellent communication and negotiation skills. Whether it's through your CV or cover letter, let us know how you handle customer interactions professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Pinnacle Windows
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control metrics and financial terminology. Be ready to discuss how you’ve managed overdue accounts in the past and any specific tools or software you've used, like Evonet or Excel.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, prepare examples that highlight your communication and negotiation skills. Think of situations where you successfully resolved disputes or collected payments while maintaining a positive relationship with clients.
✨Demonstrate Attention to Detail
Bring along examples of reports or spreadsheets you've worked on that showcase your attention to detail. You might even want to mention how you ensure accuracy in invoicing and record-keeping, as this is crucial for the role.
✨Prepare Questions
Have a few thoughtful questions ready about the company’s credit control processes or how they handle disputes. This shows your interest in the role and helps you gauge if the company is the right fit for you.