Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create customised travel itineraries and handle air ticketing using Sabre.
- Company: Pinnacle Travel Singapore, a trusted boutique agency since 1996.
- Benefits: Competitive salary, staff travel discounts, and professional growth opportunities.
- Why this job: Join a politic-free environment and make dream holidays come true for customers.
- Qualifications: Experience in licensed travel agencies and proficiency in Sabre required.
- Other info: Enjoy work-life balance and a supportive, innovative culture.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Travel Singapore is a well-established boutique travel agency, located at Peninsula Plaza and trusted since 1996 for delivering personalised travel experiences. We are looking for an experienced Travel Consultant who enjoys creating customised itineraries and handling air ticketing using Sabre. This role suits someone who values a stable, politic-free environment, takes ownership of bookings from enquiry to post-departure, and enjoys working closely with customers to deliver well-planned holidays.
Requirement
- Prior experience in licensed travel agencies in Singapore.
- Hands-on Sabre GDS experience is required.
- Able to communicate in Mandarin with customers and suppliers.
Main Responsibilities
- CUSTOMISED TRAVEL: You will customise unique itineraries for each customer, considering their preferences, concerns and pain points, as well as travel logistics. Every inquiry is distinct, you will craft detailed proposals, calculate costs and suggest tailored solutions to drive sales. Attentive listening, being detail-oriented and customer-centric are essential to ensure each customer is highly satisfied and enjoys a seamless and memorable travel experience.
- CUSTOMER INTERACTION: You will be the primary point of contact for customers, communicating to understand their trip requirements, addressing their questions, and assisting them in planning their dream holidays. You will engage with customers through various channels, including face-to-face interactions, phone call, email, live chat, WhatsApp, and WeChat. Your goal is to offer personalized travel solutions that cater to each customer's unique needs and preferences.
- AIR TICKETING SERVICES: Our air ticketing services cater to both walk-in customers and regular clients, including corporate ticketing accounts. You will assist customers in searching for flight information, offering recommendations on flight itineraries, and providing airfare quotes. This involves using the GDS Sabre system and airline B2B portals. You will also be responsible for making flight reservations, monitoring PNR ticketing deadlines, and preparing EO for ticket issuance.
- OTHER SERVICES: In addition to customised travel and air ticketing services, you will also handle a variety of straightforward customer inquiries. These include, but are not limited to cruise packages, travel gift vouchers, travel insurance, SIC tour packages. Your role will involve offering personalized assistance to ensure each travel arrangement meets the customers' needs efficiently and effectively, maintaining the high standard of service Pinnacle Travel is known for.
- BOOKING AND OPERATIONS: Your responsibilities will also encompass day-to-day booking and operations tasks. Attention to detail is crucial as you handle these tasks. You will use the Athena system and in-house templates to prepare travel documents, which will be sent along with pre-departure briefing notes to customers. Your ultimate aim is to ensure that every customer enjoys a delightful holiday experience throughout their journey.
Desired Attributes:
- Ability to work fast-paced with accuracy
- Positive attitude, attentive listening, detail-oriented
- Strong attendance and punctuality record
- Passion for travel and itinerary planning
Office Working Hours
- Monday to Friday: from 9:45am to 6:45pm
- Saturday: from 9:30am to 3:00pm with Alternate Saturday Off
Monthly Salary
- Entry Salary: Competitive, based on experience and Sabre proficiency
- Confirmation Salary: Performance-based increment and rewards
Benefits and Opportunities
- Staff’s price for personal travel
- Paid invitational familiarization trip
- Group tour leading to overseas
- Professional growth & development
- Innovative work environment
Our Company Culture
- NO POLITICS – No inner circle, politic-free office culture
- GROWTH MINDSET – Positive thinking, open mind and heart
- BE HEEDFUL – Strongly encourage attentive listening
- INTEGRITY PRINCIPLES – Trust and transparent management
- CONTINUOUS IMPROVEMENT – Innovative and inspire to improve
- SELF-CARE – Take breaks, enjoy jokes and fun moments
- OWNER MENTALITY – Act and think like you own the business
- WORK SMART – Be curious, always ask why to learn more
Why Join Pinnacle Travel?
- Work-life balance priority
- No use of your personal phone number for work
- No carrying office laptop home after work
- No disturbance during your leave and off days
- Politic-free and positive mindset working environment
- Performance-driven compensation
- Recognition and appreciation
- Contribution will be appreciated
- Extensive learning opportunity
- Paid leave fam trip opportunity
- Evening function dinner & networking
- One-boss reporting – the MD
- Non-family business organization
keen to join our team and build your career with Pinnacle Travel? apply now! email your resume to hr@pinnacle-travel.com
Senior Travel Consultant (Customised Travel & Air Ticketing) in Penarth employer: PINNACLE TRAVEL SERVICES PTE LTD
Contact Detail:
PINNACLE TRAVEL SERVICES PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Consultant (Customised Travel & Air Ticketing) in Penarth
✨Tip Number 1
Get to know the company inside out! Research Pinnacle Travel's values, culture, and services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience with Sabre and customised travel can benefit their team. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They might share insights about the interview process or even put in a good word for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Pinnacle Travel and being part of their amazing team.
We think you need these skills to ace Senior Travel Consultant (Customised Travel & Air Ticketing) in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in customised travel and air ticketing. Highlight your hands-on Sabre GDS experience and any relevant roles you've had in licensed travel agencies. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and how you’ve created memorable itineraries in the past. Let us know why you’re excited about the opportunity at Pinnacle Travel and how you align with our values.
Showcase Customer-Centric Skills: In your application, emphasise your ability to listen attentively and cater to customer needs. We love candidates who can demonstrate their commitment to providing personalised travel solutions that make every trip special.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at PINNACLE TRAVEL SERVICES PTE LTD
✨Know Your Stuff
Make sure you brush up on your Sabre GDS skills before the interview. Since this role heavily relies on air ticketing and customised travel planning, being able to demonstrate your hands-on experience with Sabre will show that you're ready to hit the ground running.
✨Personalise Your Approach
Pinnacle Travel values personalised service, so think about how you can showcase your customer-centric approach during the interview. Prepare examples of how you've tailored travel experiences in the past, and be ready to discuss how you would handle specific customer inquiries.
✨Communicate Clearly
Since you'll be interacting with customers in Mandarin, practice your communication skills. Be prepared to demonstrate your ability to engage with clients effectively, whether it's through face-to-face conversations or digital channels like WhatsApp and WeChat.
✨Show Your Passion for Travel
Let your enthusiasm for travel shine through! Share your own travel experiences and how they inspire your work. This will not only make you more relatable but also align with Pinnacle Travel's culture of a growth mindset and passion for creating memorable holidays.
