At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware and software issues.
- Company: Dynamic Belfast-based manufacturer of innovative body-worn video cameras.
- Benefits: Competitive salary, on-site parking, and hands-on experience in tech.
- Other info: Hands-on role with opportunities for growth and collaboration.
- Why this job: Join a forward-thinking team and make a real difference in tech support.
- Qualifications: Degree in Electronics or Computer Engineering and strong problem-solving skills.
The predicted salary is between 40000 - 78000 £ per year.
Requirements
- We require a university degree in Electronics Engineering, Computer Engineering, or a related field.
- We require good knowledge of hardware, servers, Wi-Fi routers, 4G, and related technologies.
- We require experience debugging on real devices.
- We require extensive experience in 1st to 3rd line IT support and managing tickets.
- We prefer experience managing user access, device compliance, and system security across cloud environments.
- We prefer experience with ISO 27001 and Cyber Essentials.
- We prefer working experience in the technology field.
- We require strong communication skills.
- We require strong problem-solving skills and a positive, proactive mindset.
- We require a go-getter attitude, ownership of tasks, urgency, and the ability to prioritise.
- We prefer a full UK driving licence, as travel to clients premises may be required.
Responsibilities
- We implement and test firmware for Ambarella-based cameras.
- We collaborate with external partners on hardware and software troubleshooting and improvements.
- We resolve technical issues raised by customers in an effective and prompt manner.
- We schedule remote support calls with customers and external partners using Microsoft Teams, Google Meets, and similar tools.
- We perform hands‑on hardware repairs using lab equipment.
- We oversee and automate the delivery of scheduled technical reports and data analytics for key accounts.
- We assist our Sales team and participate in camera trials by providing demos to potential customers and resolving technical issues quickly.
- We coordinate with our Sales team to plan product delivery and ensure cameras are despatched to customers within agreed timelines.
- We work independently and with a can‑do attitude while following instructions and supporting the team.
- We contribute to new feature development when required.
- We ensure outputs meet quality standards, safety regulations, and compliance requirements.
Technologies
- Cloud
- Firmware
- Hardware
- Support
- Security
- AWS
- Web
More
We are a Belfast-based manufacturer of body‑worn video cameras with associated secure firmware and software.
Established in 2007, we supply a wide range of end users across various industry sectors.
This is a hands‑on role for someone who enjoys working across hardware and software platforms.
We offer on‑site parking, and the role is based in person.
- last updated 33 week of 2026
- #J-18808-Ljbffr
Technical Support Engineer employer: Pinnacle Response Ltd
As a leading manufacturer of body-worn video cameras based in Belfast, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from hands-on experience with cutting-edge technology, ample opportunities for professional growth, and a supportive environment that values proactive problem-solving. With on-site parking and a commitment to quality and compliance, we offer a rewarding workplace for those looking to make a meaningful impact in the tech industry.
