Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents and ensure smooth communication during housing projects.
- Company: Family-run contractor with a dynamic management team and 30 years of experience.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Why this job: Join a growing business and make a real difference in the community.
- Qualifications: Experience in social housing, strong communication skills, and a valid UK driving licence.
- Other info: Work in a supportive environment with a focus on teamwork and initiative.
The predicted salary is between 19000 - 23000 £ per year.
Salary: £19,000 - £23,000 + benefits
Location: North West London / Hertfordshire
I have a great opportunity for a Resident Liaison Officer to join a well-established main contractor on a permanent basis, working on residential / social housing projects in North West London and Hertfordshire. The company is a family run business that has been around for approximately 30 years. It has a wide and varied client base which includes Local Authorities, Housing Associations, and Private Sector Clients. The business has a young, dynamic and energetic management team with a strong business plan in place; they are further developing their client base and this is a great opportunity to join a growing business.
Responsibilities
- Work closely with the residents and provide full support on any possible issues
- Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives
- Support the site manager with quality control, environmental and H&S requirements in line with company procedures
- Produce and deliver literature to residents informing them of start dates / details of works etc.
- Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner
- Provide continual support to residents whilst works are being carried out to their property
The Ideal Candidate
- Self-motivated person who has worked in the Social Housing sector dealing with customer care
- The candidate will be site based and they must be able to work on their own initiative with managerial guidance
- Have a full valid UK driving licence
- Have a good understanding of construction processes and systems
- Ability to work as part of a team
- Good communication skills, both written and verbal
- Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software
- Be punctual and have good timekeeping
- Can take instruction and effectively carry out tasks
If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573
Resident Liaison Officer | Permanent | North West London / Herts employer: Pinnacle Recruitment Ltd
Contact Detail:
Pinnacle Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer | Permanent | North West London / Herts
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in North West London and Hertfordshire. Show them you’re not just another candidate but someone who genuinely cares about the residents and their needs.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be clear and approachable. Role-play with a friend or family member to get comfortable discussing potential issues and solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Resident Liaison Officer | Permanent | North West London / Herts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in the social housing sector and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Pinnacle Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as supporting residents and working closely with site managers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication skills are essential. Prepare examples from your past experiences where you've effectively communicated with residents or resolved complaints. Practising these scenarios can help you articulate your points clearly during the interview.
✨Demonstrate Your Initiative
The ideal candidate is self-motivated and able to work independently. Think of instances where you've taken the initiative in previous roles, especially in customer care or social housing. Be ready to discuss how you can apply this proactive approach to support residents and ensure their concerns are addressed.
✨Familiarise Yourself with the Company
Research the company’s history, values, and recent projects. Understanding their client base and the type of work they do will allow you to tailor your answers and show that you’re a good fit for their team. Mentioning specific projects or initiatives during your interview can really impress them!
