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- Tasks: Lead a team to ensure top-notch customer service for high-end residential developments.
- Company: Reputable residential developer with a strong presence in North London and Hertfordshire.
- Benefits: Competitive salary of £40k-£45k plus additional perks.
- Why this job: Join a growing company and make a real difference in customer satisfaction.
- Qualifications: Experience in customer care management within the high-end residential sector.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 40000 - 45000 £ per year.
Salary: £40k-£45k plus package
Location: North London
My client is a top developer located in North London covering sites across North London and Hertfordshire. A company with a great reputation in the industry and a world-class team, they have plenty of support to grow and expand their team further with the addition of experienced personnel.
The company currently has a number of high-profile projects within the region and has more in the pipeline. They have strong backing financially and are growing in size and reputation due to their recent successes within the industry.
They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Manager with experience in overseeing multiple high-end new home residential developments across the regions.
SpecificationThe role will be head office and site-based and will manage a small team. You will be responsible for dealing with clients from the initial purchase stage through to completion and handover stage. Liaising and assisting the build team to ensure properties are fully inspected and dealing with the snagging process to ensure there are no problems or defects with each individual property. You will also liaise with clients for a certain period of time after the handover stage to ensure a smooth transition and deal with any queries they may have. You will also have a small team reporting into you and you will ensure that a high quality of customer service is maintained consistently.
Essential Skills- Experienced Customer Care Manager/Coordinator within the high-end residential industry with a private/residential developer within London.
- Leadership and excellent communication skills.
- Able to provide exceptional first-class customer service.
- Experience managing the customer care team.
- Experience dealing with clients face to face from initial purchase stage to handovers.
- Experience working on multiple developments.
If you are interested in this position and would like to know more, please apply with an updated CV.
Customer Care Manager – Residential Developer – North London employer: Pinnacle Recruitment Ltd
Contact Detail:
Pinnacle Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager – Residential Developer – North London
✨Tip Number 1
Network like a pro! Reach out to your connections in the residential development sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their recent successes and challenges. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Care Manager, you'll need to demonstrate excellent communication. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our fantastic team!
We think you need these skills to ace Customer Care Manager – Residential Developer – North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care, especially in high-end residential developments. We want to see how your skills match the role, so don’t be shy about showcasing your leadership and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Care Manager position. Share specific examples of your past successes and how they relate to the job description.
Showcase Your Team Management Skills: Since you'll be managing a small team, it's important to highlight your experience in leading others. We love to see how you've motivated your team in previous roles and maintained high standards of customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Pinnacle Recruitment Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s projects and values. Research their recent developments and understand what sets them apart in the residential market. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Customer Care Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your communication skills and how you’ve maintained high customer service standards.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with client complaints or managing snagging issues. Think through your past experiences and be ready to discuss how you resolved similar challenges effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company culture, team dynamics, or upcoming projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
