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- Tasks: Lead a team to ensure top-notch customer service for high-end residential developments.
- Company: Join a leading private developer known for prestigious projects in Central London.
- Benefits: Enjoy a competitive salary up to £42,000 plus a comprehensive package.
- Why this job: Be part of a world-class team making a real impact in the residential sector.
- Qualifications: Experience in customer care management within high-end residential developments is essential.
- Other info: This role offers the chance to grow with a financially strong and reputable company.
The predicted salary is between 33600 - 50400 £ per year.
My client, a top private developer located in Central London, is a cash-rich company specialising in private residential developments within London. With a great reputation in the industry and a world-class team, they have plenty of support to grow and expand their team further with the backing of their clients and shareholders. The company currently has a number of high-profile projects within London and more in the pipeline. They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Manager/Senior Coordinator with experience in high-end new home residential developments in London.
Specification
The role will be site-based managing a small team and will be the point of contact for client care. You will be responsible for dealing with clients from the initial purchase stage through to completion and handover stage. You will also liaise with clients for a certain period of time after the handover stage to ensure a smooth transition and deal with any queries they may have. You will ensure that a high quality of customer service is maintained consistently. Additionally, you will assist the production team to ensure properties are fully inspected and deal with the snagging process to ensure there are no problems or defects with each individual property.
Essential Skills
- Experienced Customer Care Manager/Coordinator within the high-end residential industry with a private/residential developer within London.
- Leadership and excellent communication skills.
- Able to provide exceptional first-class customer service.
- Experience managing the customer care team.
- Experience dealing with clients face to face from initial purchase stage to handovers.
If you are interested in this position and would like to know more, please apply with an updated CV.
Customer Care/Service Manager – Residential – Central London employer: Pinnacle Recruitment Ltd
Contact Detail:
Pinnacle Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care/Service Manager – Residential – Central London
✨Tip Number 1
Familiarise yourself with the latest trends in high-end residential developments in London. Understanding the market and being able to discuss recent projects or innovations can set you apart during interviews.
✨Tip Number 2
Network with professionals in the property development sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the role.
✨Tip Number 3
Prepare to showcase your leadership and communication skills through examples from your previous roles. Be ready to discuss how you've successfully managed teams and handled customer care challenges.
✨Tip Number 4
Research the company thoroughly. Knowing their projects, values, and reputation will help you tailor your approach and demonstrate genuine interest during your interactions with them.
We think you need these skills to ace Customer Care/Service Manager – Residential – Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care management, particularly within high-end residential developments. Use specific examples that demonstrate your leadership and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience with client interactions from purchase to handover, and how you ensure exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as team management, problem-solving, and your ability to handle client queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial in customer care roles.
How to prepare for a job interview at Pinnacle Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Customer Care Manager, your ability to provide exceptional service is crucial. Prepare examples of how you've handled challenging customer situations in the past, focusing on your problem-solving skills and empathy.
✨Demonstrate Leadership Experience
Since you'll be managing a small team, it's important to highlight your leadership experience. Discuss your management style and how you've successfully led teams in previous roles, especially in high-end residential developments.
✨Familiarise Yourself with the Company
Research the company’s recent projects and their reputation in the industry. Being knowledgeable about their work will show your genuine interest in the role and help you align your answers with their values and goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle specific scenarios related to client care and snagging processes. Think through potential challenges you might face in the role and how you would address them effectively.
