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- Tasks: Lead a team to ensure top-notch customer service for high-end residential developments.
- Company: Join a leading private developer known for prestigious projects in Central London.
- Benefits: Enjoy a competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Be part of a reputable company making a real impact in the residential sector.
- Qualifications: Experience in customer care management within high-end residential developments is essential.
- Other info: This role offers a chance to work on exciting projects with a world-class team.
The predicted salary is between 39600 - 66000 £ per year.
My client, a top private developer located in Central London, is a cash-rich company specialising in private residential developments within London. With a great reputation in the industry and a world-class team, they have plenty of support to grow and expand their team further with the backing of their clients and shareholders. The company currently has a number of high-profile projects within London and more in the pipeline. They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Manager/Senior Coordinator with experience in high-end new home residential developments in London.
Specification
The role will be site-based managing a small team and will be the point of contact for client care. You will be responsible for dealing with clients from the initial purchase stage through to completion and handover stage. You will also liaise with clients for a certain period of time after the handover stage to ensure a smooth transition and deal with any queries they may have. You will ensure that a high quality of customer service is maintained consistently. Additionally, you will assist the production team to ensure properties are fully inspected and deal with the snagging process to ensure there are no problems or defects with each individual property.
Essential Skills
- Experienced Customer Care Manager/Coordinator within the high-end residential industry with a private/residential developer within London.
- Leadership and excellent communication skills.
- Able to provide exceptional first-class customer service.
- Experience managing the customer care team.
- Experience dealing with clients face to face from initial purchase stage to handovers.
If you are interested in this position and would like to know more, please apply with an updated CV.
Customer Care Manager – Residential Developer – Central London employer: Pinnacle Recruitment Ltd
Contact Detail:
Pinnacle Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager – Residential Developer – Central London
✨Tip Number 1
Familiarise yourself with the latest trends in high-end residential developments in London. Understanding the market and being able to discuss recent projects or innovations can set you apart during interviews.
✨Tip Number 2
Network with professionals in the property development sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Customer Care Manager role.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of specific examples where you've successfully managed a team or improved customer service processes, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research the company’s recent projects and successes. Being knowledgeable about their work will not only help you in interviews but also show your genuine interest in joining their team.
We think you need these skills to ace Customer Care Manager – Residential Developer – Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care management, particularly within high-end residential developments. Use specific examples that demonstrate your leadership and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience managing customer care teams and your ability to provide exceptional service from initial purchase to handover.
Highlight Relevant Experience: In your application, focus on your previous roles that align with the job description. Mention any specific projects or achievements that showcase your expertise in the residential development sector.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer care.
How to prepare for a job interview at Pinnacle Recruitment Ltd
✨Showcase Your Customer Care Experience
Make sure to highlight your previous experience in customer care, especially within high-end residential developments. Be prepared to discuss specific examples of how you've managed client relationships and resolved issues effectively.
✨Demonstrate Leadership Skills
As a Customer Care Manager, you'll be leading a team. Share instances where you've successfully led a team or project, focusing on your leadership style and how you motivate others to deliver exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to client complaints or snagging issues, and think through how you would handle these situations to ensure a smooth transition for clients.
✨Research the Company and Its Projects
Familiarise yourself with the company's recent projects and reputation in the industry. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
