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- Tasks: Lead a team to ensure top-notch customer care for high-end residential developments.
- Company: Reputable private developer in Central London with exciting projects.
- Benefits: Competitive salary up to £55,000 and opportunities for career growth.
- Why this job: Join a world-class team and make a real difference in client experiences.
- Qualifications: Experience in customer care within high-end residential developments and strong leadership skills.
- Other info: Dynamic work environment with a focus on quality service and client satisfaction.
The predicted salary is between 42000 - 66000 £ per year.
My client, a top private developer located in Central London, is a cash-rich company specialising in private residential developments within London. With a great reputation in the industry and a world-class team, they have plenty of support to grow and expand their team further with the backing of their clients and shareholders. The company currently has a number of high-profile projects within London and more in the pipeline. They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Manager/Senior Coordinator with experience in high-end new home residential developments in London.
Specification
The role will be site-based managing a small team and will be the point of contact for client care. You will be responsible for dealing with clients from the initial purchase stage through to completion and handover stage. You will also liaise with clients for a certain period of time after the handover stage to ensure a smooth transition and deal with any queries they may have. You will ensure that a high quality of customer service is maintained consistently. Additionally, you will assist the production team to ensure properties are fully inspected and deal with the snagging process to ensure there are no problems or defects with each individual property.
Essential Skills
- Experienced Customer Care Manager/Coordinator within the high-end residential industry with a private/residential developer within London.
- Leadership and excellent communication skills.
- Able to provide exceptional first-class customer service.
- Experience managing the customer care team.
- Experience dealing with clients face to face from initial purchase stage to handovers.
If you are interested in this position and would like to know more, please apply with an updated CV.
Customer Care Manager – Residential Developer – Central London employer: Pinnacle Recruitment Ltd
Contact Detail:
Pinnacle Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager – Residential Developer – Central London
✨Tip Number 1
Network like a pro! Reach out to your connections in the residential development sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions specific to customer care management. Think about your past experiences and how they relate to the role. We want you to shine when discussing your leadership and communication skills!
✨Tip Number 3
Showcase your passion for customer service! During interviews, share stories that highlight your commitment to providing exceptional service. This will resonate with employers looking for someone who can maintain high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Manager – Residential Developer – Central London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in high-end residential developments. We want to see how your skills align with the role of Customer Care Manager, so don’t be shy about showcasing your leadership and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've provided exceptional customer service in the past, especially in similar roles.
Showcase Your Team Management Skills: Since this role involves managing a small team, make sure to highlight your leadership experience. We want to know how you’ve motivated and supported your team in delivering top-notch customer care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a top private developer in Central London!
How to prepare for a job interview at Pinnacle Recruitment Ltd
✨Know Your Stuff
Make sure you’re well-versed in the company’s projects and values. Research their recent developments and understand what sets them apart in the high-end residential market. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Customer Care Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your communication skills and how you’ve maintained high customer service standards.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. Be ready to discuss how you would handle difficult situations or queries from clients during the purchase and handover stages. This will demonstrate your problem-solving abilities and customer care expertise.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company’s future projects or how they measure customer satisfaction. This shows that you’re not just interested in the role, but also in contributing to the company’s success.
