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- Tasks: Coordinate pump service projects and ensure timely, high-quality delivery.
- Company: Join Pinnacle Re-Tec, a leading pump service company in the North Sea Oil & Gas industry.
- Benefits: Enjoy competitive salary, pension scheme, and training opportunities.
- Why this job: Be part of a growing company that values innovation and customer focus.
- Qualifications: Degree in Mechanical Engineering and 3 years' experience in rotating equipment.
- Other info: Collaborative environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Following the award of a long-term pump maintenance contract, Pinnacle Re Tec has a vacancy for a Pump Technician at our Aberdeen Service Centre. This is an ideal opportunity for anyone looking for a position within a growing company.
Position: Customer Support Engineer
Location: Dyce, Aberdeen
Reports To: Customer Support Manager / Contract Focal Point
Company Overview
Pinnacle Re-Tec is a privately owned pump service company specialising in reverse engineering, manufacturing, and rotating equipment solutions. Our Dyce, Aberdeen Service Centre provides high-quality repair and maintenance services to the North Sea Oil & Gas industry.
Position Summary
The Customer Support Engineer plays a key role in the successful delivery of pump and rotating equipment service projects. This position is responsible for coordinating all technical and commercial aspects of repair activities to ensure projects are completed on time, within budget, and to the highest standards of quality and safety.
Key Responsibilities
- Support the Contract Focal Point in achieving all contract KPIs and service level requirements.
- Manage work-in-progress (WIP) reports for all repairs across the client’s nine offshore assets.
- Develop, issue, and maintain project plans, quotations, and technical documentation.
- Monitor project progress, cost control, and scope variations to ensure on-time, on-budget delivery.
- Coordinate activities between the workshop, field service, and customer teams to ensure efficient execution of repairs and service work.
- Compile, review, and distribute technical inspection and progress reports to the customer.
- Maintain accurate and up-to-date project and equipment data within the company ERP system.
- Foster strong communication and relationships with the client’s engineering and operations personnel.
- Support continuous improvement initiatives within the service contract to enhance efficiency, quality, and customer satisfaction.
Qualifications and Experience
- Degree or equivalent qualification in Mechanical or related Engineering discipline.
- Minimum of 3 years’ experience in rotating equipment service or maintenance—preferably pumps and gearboxes.
- Strong technical understanding of centrifugal pump types, including water injection, seawater lift, and firewater pumps.
- Proven project coordination or project management experience within an industrial or oil & gas environment.
- Excellent communication, reporting, and stakeholder management skills.
- Proactive and adaptable approach, with a strong focus on teamwork and customer service.
- Competent in the use of ERP or project tracking systems (desirable).
What We Offer
- Opportunity to join a rapidly growing company recognised for technical excellence, flexibility, and exceptional service delivery.
- Competitive salary.
- Company contribution pension scheme.
- Cycle to Work scheme.
- Supportive and collaborative working environment.
- Training & development opportunities.
Working Hours
Monday – Thursday: 07:30 – 16:00
Friday: 07:30 – 12:30
Locations
Customer Support Engineer in Aberdeen, Scotland employer: Pinnacle Re Tec Ltd
Contact Detail:
Pinnacle Re Tec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Aberdeen, Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Pinnacle Re-Tec. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing about their recent contracts and how you can contribute as a Customer Support Engineer will impress the hiring team.
✨Tip Number 3
Show off your technical skills! Be ready to discuss your experience with rotating equipment and project management. Real-life examples of your work can make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly.
We think you need these skills to ace Customer Support Engineer in Aberdeen, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Engineer role. Highlight your experience with rotating equipment and any relevant project management skills. We want to see how your background aligns with what we do at Pinnacle Re-Tec!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your technical skills and customer service experience, as these are key for us.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical understanding of centrifugal pumps and any hands-on experience you've had. We love candidates who can demonstrate their knowledge and problem-solving abilities in this area!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Pinnacle Re Tec Ltd
✨Know Your Pumps
Make sure you brush up on your knowledge of centrifugal pumps and their various types. Be ready to discuss specific examples from your experience, especially with water injection and seawater lift pumps. This will show that you’re not just familiar with the theory but have practical insights too.
✨Project Management Prowess
Prepare to talk about your project coordination experience. Have a couple of solid examples ready where you successfully managed timelines, budgets, and stakeholder communications. This is crucial for the Customer Support Engineer role, so highlight your ability to keep projects on track.
✨Communication is Key
Since this role involves liaising with various teams and clients, practice articulating your thoughts clearly. Think of scenarios where you had to explain technical details to non-technical stakeholders. Being able to communicate effectively will set you apart from other candidates.
✨Show Your Team Spirit
Pinnacle Re-Tec values teamwork, so be prepared to share examples of how you've collaborated with others in past roles. Discuss any initiatives you took to improve team dynamics or customer satisfaction. This will demonstrate that you’re not just a lone wolf but a team player who can contribute to a positive work environment.