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- Tasks: Coordinate technical and commercial aspects of pump service projects in a dynamic team.
- Company: Join Pinnacle Re-Tec, a leader in rotating equipment solutions for the oil & gas industry.
- Benefits: Enjoy competitive salary, pension scheme, and training opportunities in a supportive environment.
- Why this job: Make an impact in a rapidly growing company known for innovation and customer focus.
- Qualifications: Degree in Mechanical Engineering and 3 years' experience in rotating equipment service required.
- Other info: Flexible working hours and a collaborative culture await you!
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Re‑Tec is a privately owned pump service company specialising in reverse engineering, manufacturing, and rotating equipment solutions. Our Dyce, Aberdeen Service Centre provides high‑quality repair and maintenance services to the North Sea Oil & Gas industry. Following the award of a major service contract supporting nine offshore assets for a leading North Sea Operator, Pinnacle Re‑Tec is seeking a motivated and technically skilled Customer Support Engineer to join our dynamic Aberdeen team.
The Customer Support Engineer plays a key role in the successful delivery of pump and rotating equipment service projects. This position is responsible for coordinating all technical and commercial aspects of repair activities to ensure projects are completed on time, within budget, and to the highest standards of quality and safety.
Key Responsibilities:
- Support the Contract Focal Point in achieving all contract KPIs and service level requirements.
- Manage work‑in‑progress (WIP) reports for all repairs across the client’s nine offshore assets.
- Develop, issue, and maintain project plans, quotations, and technical documentation.
- Monitor project progress, cost control, and scope variations to ensure on‑time, on‑budget delivery.
- Coordinate activities between the workshop, field service, and customer teams to ensure efficient execution of repairs and service work.
- Compile, review, and distribute technical inspection and progress reports to the customer.
- Maintain accurate and up‑to‑date project and equipment data within the company ERP system.
- Foster strong communication and relationships with the client’s engineering and operations personnel.
- Support continuous improvement initiatives within the service contract to enhance efficiency, quality, and customer satisfaction.
Qualifications and Experience:
- Degree or equivalent qualification in Mechanical or related Engineering discipline.
- Minimum of 3 years’ experience in rotating equipment service or maintenance—preferably pumps and gearboxes.
- Strong technical understanding of centrifugal pump types, including water injection, seawater lift, and firewater pumps.
- Proven project coordination or project management experience within an industrial or oil & gas environment.
- Excellent communication, reporting, and stakeholder management skills.
- Proactive and adaptable approach, with a strong focus on teamwork and customer service.
- Competent in the use of ERP or project tracking systems (desirable).
What We Offer:
- Opportunity to join a rapidly growing company recognised for technical excellence, flexibility, and exceptional service delivery.
- Competitive salary.
- Company contribution pension scheme.
- Cycle to Work scheme.
- Supportive and collaborative working environment.
- Training & development opportunities.
Working Hours: Monday – Thursday: 07:30 – 16:00, Friday: 07:30 – 12:30
CUSTOMER SUPPORT ENGINEER ABERDEEN in Consett employer: Pinnacle Re Tec Ltd
Contact Detail:
Pinnacle Re Tec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SUPPORT ENGINEER ABERDEEN in Consett
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to Pinnacle Re-Tec. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your technical knowledge about pumps and rotating equipment. Show them you’re not just another candidate, but the one they need.
✨Tip Number 3
Be ready to showcase your project management skills. Have examples handy of how you've successfully coordinated projects in the past. They want to see you in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Pinnacle Re-Tec.
We think you need these skills to ace CUSTOMER SUPPORT ENGINEER ABERDEEN in Consett
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Engineer role. Highlight your experience with rotating equipment and any relevant projects you've managed. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your technical expertise.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, we want to see how you can effectively convey information and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Pinnacle Re Tec Ltd
✨Know Your Pumps
Make sure you brush up on your knowledge of centrifugal pumps and rotating equipment. Be ready to discuss different types, their applications, and any relevant experience you have. This will show that you're not just technically skilled but also genuinely interested in the role.
✨Project Management Prowess
Prepare to talk about your project management experience. Have specific examples ready where you've successfully coordinated projects, managed budgets, or dealt with scope changes. This will demonstrate your ability to handle the responsibilities of the Customer Support Engineer role.
✨Communication is Key
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think of examples where you've effectively communicated technical information to non-technical audiences. This will highlight your strong communication skills, which are crucial for the position.
✨Show Your Team Spirit
Be prepared to discuss how you work within a team. Share instances where you've collaborated with others to achieve a common goal, especially in high-pressure environments like oil and gas. This will reflect your proactive and adaptable approach, which Pinnacle Re-Tec values.