Regional Manager

Location: Pinnacle Property Management Wokingham Road, Hurst, Reading, Berkshire, RG0 0RQ

Working Hours: Monday to Friday, 0900 1700

Salary: Competitive

Contract: Permanent

Who are Pinnacle Property Management: Pinnacle Property Management, part of the Odevo Group, manages over 25,000 properties with a focus on efficiency and reliability. Established in 2004, we work with national housebuilders and Residents Management Companies, ensuring high standards as Corporate Members of The Property Institute.

Why Pinnacle Property Management: Joining Pinnacle Property Management offers a range of benefits designed to enhance your work-life balance, financial wellbeing, and professional growth. Here’s a closer look at what you can expect:

• Training and Development: Continuous opportunities for professional development and career advancement through various training programs.
• Up to 25 Days Holiday Plus Bank Holidays: Generous holiday allowance to ensure you have plenty of time to relax and recharge.
• Car Allowance: Financial support for those who need a vehicle for work-related activities.
• Flexible Working: Options for flexible working arrangements to help you achieve a better work-life balance.
• Staff Referral Scheme: Earn rewards for bringing talented individuals into the team.
• Electric Car Buy Back Scheme: Support for purchasing an electric vehicle, promoting sustainable transportation.
• Cycle to Work Scheme: Encouragement to maintain a healthy lifestyle and reduce your carbon footprint by cycling to work with financial assistance for bike purchases.
• Xmas Holiday Scheme: Enjoy extra time off during the festive season, allowing you to spend quality time with loved ones.
• Buying Extra Annual Leave: Flexibility to purchase additional annual leave days to suit your personal needs and preferences.
• Company Pension Contribution: Secure your future with contributions to your pension plan from the company.

Key Responsibilities: As a Regional Manager, you’ll lead a team of Property Managers and oversee a portfolio of key client accounts to ensure exceptional property management service delivery. You’ll play a critical role in driving performance, ensuring compliance, and fostering client relationships. Your key responsibilities will include:

• Team Leadership & Development: Leading and developing a team of Property Managers by providing coaching, identifying training needs, and implementing improvements to ensure high standards of performance.
• Operational Oversight: Conducting development audits and managing a small number of key client accounts, including attending client meetings and ensuring responsibilities are fulfilled.
• Performance Management: Effectively managing team performance, recognising and rewarding success, and addressing underperformance promptly and professionally.
• Client Relations & Escalation Handling: Serving as the escalation point for complex client issues, ensuring timely and satisfactory resolutions that reinforce strong client relationships.
• Financial & Reporting Management: Ensuring accurate and timely completion of monthly and quarterly reporting and working closely with the accounts department to guarantee robust financial oversight across the portfolio.
• Compliance & Risk Management: Making sure all Health & Safety and industry regulations are fully understood and followed by your team, prioritising safety and legal compliance at all times.
• Business Development: Proactively identifying and pursuing new business opportunities to support the growth of the company.

What We’re Looking For:

• Proven experience in a managerial role within the residential property management sector.
• Ideally MTPI qualified, or willing to work towards the qualification.
• Strong background in client relationship management and customer service excellence.
• Solid understanding of leasehold property legislation and best practices.
• Demonstrated experience in budgeting and account management.
• Excellent negotiation skills, attention to detail, and the ability to resolve issues effectively.
• Ability to lead and inspire a team, fostering a positive and productive work environment.
• Outstanding written and verbal communication skills.
• Full UK driving license with a maximum of 6 points.

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period and are subject to seniority.

Join Pinnacle Property Management and Elevate Your Career to New Heights!